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QEvalManual call center QA covers 1 to 5% of interactions. The other 95% goes unreviewed. QEval closes that gap with AI-powered quality assurance that scores every voice, chat, and email interaction automatically. The platform combines speech analytics, sentiment analysis, compliance monitoring, keyword detection, automated evaluation workflows, agent coaching tools, gamification, and 110+ analytics dashboards. Compliance includes PCI, HIPAA, and GDPR at 98% accuracy with real-time violation alerts. The scoring engine is trained on 138M+ contact center interactions and delivers 94% classification accuracy. Organizations deploy QEval in 30 days, three to four times faster than typical quality monitoring platforms. Etech Global Services developed QEval through 20+ years of operating contact centers for Fortune 500 clients in healthcare, telecom, retail, banking, and BPO. ISO 27001, SOC 2, PCI-DSS certified. Built for QA managers, CX directors, and operations leaders replacing manual QA. Additional capabilities include call recording and playback, screen capture for desktop activity review, customizable evaluation scorecards, QA calibration sessions to ensure scoring consistency across evaluators, and dispute management workflows for agents to challenge scores. The platform supports omnichannel quality monitoring with unified scoring across phone, chat, email, and social media interactions. Supervisors access real-time dashboards to monitor live calls and intervene when needed. Automated alerts flag compliance risks, negative sentiment spikes, and performance drops instantly. Role-based permissions, audit logging, and end-to-end encryption meet enterprise security requirements. QEval connects with CRM, ACD, workforce management, and telephony systems through API integrations. Multi-site and multilingual support enables centralized QA management across geographically distributed contact center operations.
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SurveyJSSurveyJS comprises a collection of four open-source JavaScript libraries that provide the advantages of a customized, in-house survey application while significantly minimizing the time and resources required for deployment. These libraries function independently of specific server code or database needs, allowing for seamless integration with well-known JavaScript frameworks such as React, Angular, Vue.js, jQuery, Knockout, and others. They are built to interact with any server capable of processing JSON requests, thereby ensuring compatibility with a wide range of server setups and databases. This product suite includes: - An open-source library licensed under MIT that facilitates the rendering of dynamic JSON-based forms within your web application and captures user responses. - A self-hosted form builder featuring drag-and-drop functionality, an integrated CSS theme editor, and a graphical user interface for setting conditional rules; it also generates JSON definitions of your forms in real time. - A PDF Generator library that allows for the conversion of SurveyJS surveys and forms into PDF files directly in the browser. - The Dashboard library, which enhances survey data analysis through interactive and customizable charts and tables. We invite you to explore our website and experience our comprehensive demo at no cost. This opportunity will allow you to assess the full capabilities of SurveyJS firsthand.
What is APImetrics?
Developers, consumers, providers, and regulators can access independent API monitoring that operates in real time, ensuring that they are aware of any potential issues. Many existing tools fail to detect up to 70% of API-related problems, which could lead to significant disruptions. The system allows for genuine, external calls from anywhere globally, providing ongoing assurance regarding API security. Users can easily assess service performance and receive immediate alerts along with detailed reports when issues arise. This capability facilitates the swift resolution of disputes with third-party services. Furthermore, it enables organizations to quickly demonstrate compliance to regulatory bodies and satisfy their requirements. The metrics and analyses generated are not only relevant but also easy to interpret, supporting actionable service level agreements. All types of REST and SOAP APIs can be monitored through tailored API monitoring solutions, with support for cross-cloud integrations. The platform adheres to API security standards, including JSON signing, and ensures full compliance with necessary security regulations. Additionally, integration is available through webhooks with popular DevOps and CI/CD tools, providing comprehensive coverage and peace of mind for users in managing their APIs effectively. Ultimately, this solution aims to enhance operational efficiency and maintain high standards of service reliability.
What is 42Crunch?
The true strength of your intelligence lies not in AI but in the capabilities of your developers. Equip them with essential tools to lead the charge in API Security, ensuring consistent and unmatched protection across the entire API lifecycle. By integrating your OpenAPI definition into your CI/CD pipeline, you can facilitate automated scanning, auditing, and safeguarding of your API. We will thoroughly examine your Swagger file for over 300 potential security vulnerabilities and provide precise guidance on how to rectify them. Incorporating security measures is crucial for every developer throughout their workflow. Additionally, you will receive comprehensive insights into API attacks occurring in production, as well as security measures applicable to all your APIs, enabling a robust defense strategy.
Integrations Supported
Azure Pipelines
Bamboo
Bitbucket
GitHub
GitLab
Jenkins
SonarQube Server
Integrations Supported
Azure Pipelines
Bamboo
Bitbucket
GitHub
GitLab
Jenkins
SonarQube Server
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided
Free Version
Free Trial Offered?
Pricing Information
Pricing not provided
Free Version
Free Trial Offered?
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
APImetrics
Date Founded
2013
Company Location
United States
Company Website
apimetrics.io
Company Facts
Organization Name
42Crunch
Date Founded
2016
Company Location
Ireland
Company Website
42crunch.com
Categories and Features
API Management
API Design
API Lifecycle Management
Access Control
Analytics
Dashboard
Developer Portal
Testing Management
Threat Protection
Traffic Control
Version Control
Categories and Features
API Management
API Design
API Lifecycle Management
Access Control
Analytics
Dashboard
Developer Portal
Testing Management
Threat Protection
Traffic Control
Version Control
API Testing
Functional Testing
Fuzz Testing
Load Testing
Penetration Testing
Runtime and Error Detection
Security Testing
UI Testing
Validation Testing