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What is Abacus CRM?

Abacus's CRM software offers users a consolidated platform to oversee all essential information related to customer relationships, ensuring that no important details are missed. This centralized approach is advantageous for both employees and clients, fostering a strong information ecosystem. By enhancing relationship management, the CRM cultivates trust among all parties involved. The data collected, encompassing addresses and customer specifics, can be effortlessly leveraged by other Abacus applications thanks to its compatibility with the Abacus ERP system. Such integration streamlines related processes, significantly minimizing the time and effort necessary for data handling. Additionally, the Abacus CRM database is designed to be customizable and accessible to all authorized personnel or departments. The CRM portal improves user experience with features like full-text search, customizable selection lists, and various filtering options, making it simple to find specific customer information. Access and input rights help maintain high data quality standards, while division-level access controls provide an additional security layer. This thorough approach to managing customer relationships not only empowers organizations to utilize their data effectively but also enhances the overall client experience. By leveraging these tools, businesses can achieve a more streamlined workflow and foster stronger connections with their customers.

What is Abacus 21?

For over 36 years, Abacus 21 has focused on developing and implementing customized systems for the hospitality industry, serving Clubs, Resorts, Homeowner Associations, and Recreational Vehicle Parks. Explore the versatility of Abacus 21's POS Handhelds, which are designed in various styles to meet diverse requirements. Their comprehensive array of Point-of-Sale (POS) Systems features a full suite of resources aimed at efficiently managing Food and Beverage Operations. These systems empower you to effectively monitor your On-Premise locations while taking advantage of Handheld and Kiosk-style Management Tools that are adaptable for businesses of all scales. Abacus 21 offers a fully integrated and flexible software solution specifically designed to address the distinct needs of the Hospitality Sector, facilitating seamless service and operational excellence. This commitment to the industry not only enhances operational workflows but also solidifies Abacus 21's reputation as a frontrunner in delivering innovative technology solutions for hospitality management, ensuring clients can thrive in a competitive marketplace.

Media

Media

Integrations Supported

CAQ.Net
Google Maps
Microsoft Outlook
PayNuts

Integrations Supported

Shift4

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

Windows
On-Prem

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Webinars
On-Site Training

Training Options

Not specified

Company Facts

Organization Name

Abacus

Company Location

Switzerland

Company Website

www.abacus.ch/en/products/administration-sales/crm/overview

Company Facts

Organization Name

Abacus 21

Date Founded

1981

Company Location

United States

Company Website

www.abacus21.com

Categories and Features

CRM

Not specified

Categories and Features

Hospitality Property Management

Built-in Accounting
CRM
Catering
Employee Management
Extended Stay
Loyalty Program
Maintenance Management
Marketing Automation
Online Booking
Point of Sale (POS)
Reservations Management

Retail POS Systems

Not specified

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