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What is Abacus CRM?

Abacus's CRM software offers users a consolidated platform to oversee all essential information related to customer relationships, ensuring that no important details are missed. This centralized approach is advantageous for both employees and clients, fostering a strong information ecosystem. By enhancing relationship management, the CRM cultivates trust among all parties involved. The data collected, encompassing addresses and customer specifics, can be effortlessly leveraged by other Abacus applications thanks to its compatibility with the Abacus ERP system. Such integration streamlines related processes, significantly minimizing the time and effort necessary for data handling. Additionally, the Abacus CRM database is designed to be customizable and accessible to all authorized personnel or departments. The CRM portal improves user experience with features like full-text search, customizable selection lists, and various filtering options, making it simple to find specific customer information. Access and input rights help maintain high data quality standards, while division-level access controls provide an additional security layer. This thorough approach to managing customer relationships not only empowers organizations to utilize their data effectively but also enhances the overall client experience. By leveraging these tools, businesses can achieve a more streamlined workflow and foster stronger connections with their customers.

What is Avolution ABACUS?

ABACUS is a popular tool utilized by organizations globally to oversee Enterprise Architecture, IT and Business Strategy, as well as Digital Transformation initiatives. Users of ABACUS can swiftly gain insights and value by importing data from various sources such as SharePoint, Excel, Visio, Google Sheets, ServiceNow, and CMDBs within mere minutes, thanks in part to the platform’s REST API. The platform allows users to select from established industry standards, frameworks, and metamodels, or to tailor a metamodel that fits the specific needs of their organization. Furthermore, data owners throughout the enterprise can engage collaboratively using editable cloud-based data lists, diagrams, and dashboards, enhancing teamwork and communication. ABACUS also streamlines processes by automating the calculations for cost roll-ups, business and technical fit, and security scores, while enabling users to establish custom calculations and metrics tailored to their enterprise's requirements. This capability supports in-depth scenario analysis by allowing comparisons of various future state architecture options. Rich visual reporting is another key feature, offering interactive Gantt charts, capability maps, heat maps, treemaps, Graph View, charts, and dashboards that enhance data presentation. The versatility of ABACUS extends to its applications, which cover areas such as Enterprise Architecture strategy, Application Portfolio Management, Business Process Management, Solution Architecture, Information and Data Architecture, Cybersecurity, Cloud Migration, Technical Debt Management, Governance & Compliance, and IT Service Management. In addition, ABACUS can be deployed as either an on-premise solution or a browser-based SaaS tool, catering to a diverse range of organizational needs and preferences. This flexibility ensures that companies can choose the deployment option that aligns best with their operational strategies.

Media

Media

Integrations Supported

CAQ.Net
Google Maps
Google Sheets
Microsoft Excel
Microsoft Outlook
Microsoft SharePoint
Microsoft Visio
PayNuts
ServiceNow

Integrations Supported

CAQ.Net
Google Maps
Google Sheets
Microsoft Excel
Microsoft Outlook
Microsoft SharePoint
Microsoft Visio
PayNuts
ServiceNow

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Abacus

Company Location

Switzerland

Company Website

www.abacus.ch/en/products/administration-sales/crm/overview

Company Facts

Organization Name

Avolution

Date Founded

2001

Company Location

Offices Worldwide

Company Website

www.avolutionsoftware.com/abacus/

Categories and Features

CRM

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

Categories and Features

Business Process Management

Access Controls / Permissions
Alerts / Notifications
Business Process Automation
Business Rules Management
Collaboration
Process Change Tracking
Process Mapping
Process Modeling & Design
Visual Workflow Management

ERP

Accounting Integration
Accounting Management
CRM
Dashboard
Distribution Management
Enterprise Asset Management
Financial Management
HR Management
Inventory Management
Order Management
Project Management
Purchase Order Management
Purchasing
Reporting/Analytics
Sales Management
Supply Chain Management
Warehouse Management

Requirements Management

Automated Functional Sizing
Automated Requirements QA
Automated Test Generation
Automated Use Case Modeling
Change Management
Collaboration
History Tracking
Prioritization
Reporting
Status Reporting
Status Tracking
Summary Reports
Task Management
To-Do List
Traceability
User Defined Attributes

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