Avolution ABACUS
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What is Abacus CRM?
Abacus's CRM software offers users a consolidated platform to oversee all essential information related to customer relationships, ensuring that no important details are missed. This centralized approach is advantageous for both employees and clients, fostering a strong information ecosystem. By enhancing relationship management, the CRM cultivates trust among all parties involved. The data collected, encompassing addresses and customer specifics, can be effortlessly leveraged by other Abacus applications thanks to its compatibility with the Abacus ERP system. Such integration streamlines related processes, significantly minimizing the time and effort necessary for data handling. Additionally, the Abacus CRM database is designed to be customizable and accessible to all authorized personnel or departments. The CRM portal improves user experience with features like full-text search, customizable selection lists, and various filtering options, making it simple to find specific customer information. Access and input rights help maintain high data quality standards, while division-level access controls provide an additional security layer. This thorough approach to managing customer relationships not only empowers organizations to utilize their data effectively but also enhances the overall client experience. By leveraging these tools, businesses can achieve a more streamlined workflow and foster stronger connections with their customers.
What is Avolution ABACUS?
ABACUS is a popular tool utilized by organizations globally to oversee Enterprise Architecture, IT and Business Strategy, as well as Digital Transformation initiatives. Users of ABACUS can swiftly gain insights and value by importing data from various sources such as SharePoint, Excel, Visio, Google Sheets, ServiceNow, and CMDBs within mere minutes, thanks in part to the platform’s REST API.
The platform allows users to select from established industry standards, frameworks, and metamodels, or to tailor a metamodel that fits the specific needs of their organization. Furthermore, data owners throughout the enterprise can engage collaboratively using editable cloud-based data lists, diagrams, and dashboards, enhancing teamwork and communication.
ABACUS also streamlines processes by automating the calculations for cost roll-ups, business and technical fit, and security scores, while enabling users to establish custom calculations and metrics tailored to their enterprise's requirements. This capability supports in-depth scenario analysis by allowing comparisons of various future state architecture options.
Rich visual reporting is another key feature, offering interactive Gantt charts, capability maps, heat maps, treemaps, Graph View, charts, and dashboards that enhance data presentation.
The versatility of ABACUS extends to its applications, which cover areas such as Enterprise Architecture strategy, Application Portfolio Management, Business Process Management, Solution Architecture, Information and Data Architecture, Cybersecurity, Cloud Migration, Technical Debt Management, Governance & Compliance, and IT Service Management.
In addition, ABACUS can be deployed as either an on-premise solution or a browser-based SaaS tool, catering to a diverse range of organizational needs and preferences. This flexibility ensures that companies can choose the deployment option that aligns best with their operational strategies.
Integrations Supported
Google Sheets
Microsoft Excel
Microsoft SharePoint
Microsoft Visio
ServiceNow
API Availability
API Availability
Pricing Information
Pricing not provided
Pricing Information
Pricing not provided
Free Version
Free Trial Offered?
Supported Platforms
SaaS
Supported Platforms
SaaS
Windows
On-Prem
Customer Service / Support
Standard Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Abacus
Company Location
Switzerland
Company Website
www.abacus.ch/en/products/administration-sales/crm/overview
Company Facts
Organization Name
Avolution
Date Founded
2001
Company Location
Offices Worldwide
Company Website
www.avolutionsoftware.com/abacus/
Categories and Features
CRM
Not specified
Categories and Features
Application Portfolio Management
Not specified
Business Process Management
Business Rules Management
Collaboration
Process Change Tracking
Process Mapping
Process Modeling & Design
Visual Workflow Management
ERP
Accounting Integration
Dashboard
Enterprise Asset Management
Financial Management
Order Management
Project Management
Purchase Order Management
Reporting/Analytics
Supply Chain Management
Requirements Management
Automated Use Case Modeling
Change Management
Collaboration
History Tracking
Prioritization
Reporting
Status Reporting
Status Tracking
Summary Reports
Task Management
To-Do List
Traceability
User Defined Attributes