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What is Adobe CX Enterprise Coworker?

Adobe CX Enterprise Coworker is an AI-powered platform designed to improve customer experience and enhance marketing processes for large teams. It allows users to express their goals in natural language, which promotes teamwork across a range of Adobe CX tools, including audience segmentation, journey mapping, campaign setup, content creation, data analysis, troubleshooting, and comprehensive marketing operations. By utilizing context from customers and campaigns, Coworker provides personalized recommendations for review, ensuring human oversight and governance throughout the workflow. The Campaigns feature enables agile marketing teams to convert ideas into clearly defined audience segments, aesthetically pleasing email content, and complex customer engagement routes. This platform is ideal for organizations aiming to align their customer experience strategies across various departments, but the specific functionalities and integrations depend on the selected modules, licensing agreements, and organizational configurations. Additionally, Adobe CX Enterprise Coworker is designed to foster seamless collaboration and efficiency in managing customer interactions, ultimately leading to a more cohesive marketing strategy. As a result, teams can better harness their collective strengths to drive impactful customer engagement initiatives.

What is Act-On?

Act-On simplifies the process of cultivating enduring customer relationships while also enabling the measurement of marketing effectiveness. This award-winning cloud-based marketing automation platform is designed to support businesses in enhancing their brand visibility, generating demand, and nurturing customer connections. Unique in its offering, Act-On provides a consolidated workspace that integrates various marketing tools into a single application, facilitating an enhanced customer experience overall. With web visitors making quick decisions about their online presence within the initial 20 seconds, Act-On’s AI feature, Act-On InSite, plays a crucial role in maintaining visitor engagement by providing swift, precise, and tailored content that meets their specific needs, thereby converting casual visitors into viable sales leads. By utilizing such innovative technology, businesses can significantly boost their marketing strategies and improve overall customer satisfaction.

Media

Media

Integrations Supported

Adobe Journey Optimizer
Adobe Marketo Engage

Integrations Supported

Act!
Cisco Webex
Clerk.io
Cognito Forms
Facebook
IBM Cloud Mass Data Migration
KickFire
LeadsBridge
LeadsRx Attribution
LinkedIn
Macaw AMS
RegFox
Retently
StarfishETL
SugarCRM
Windward Hub
Zendesk Sell
Zoho CRM

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

$900.00/month
Act-On pricing is based on tiers or contacts: $900 per month (for 2,500 active contacts, 3 marketing users, and 50 sales users) and $2,000 per month (for 2,500 active contacts, 6 marketing users, and 100 sales users).
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Adobe

Date Founded

1982

Company Location

United States

Company Website

business.adobe.com/products/cx-enterprise-coworker.html

Company Facts

Organization Name

Act-On Software

Date Founded

2008

Company Location

United States

Company Website

www.act-on.com

Categories and Features

AI Marketing

Not specified

AI Marketing Agents

Not specified

Customer Experience

Not specified

Categories and Features

AI Marketing

Not specified

AI Marketing Agents

Not specified

eCommerce Marketing

Not specified

Email Marketing

Not specified

Email Template Design

Not specified

Employee Advocacy

Not specified

Landing Page

Not specified

Lead Generation

Not specified

Lead Scoring

Not specified

Marketing Analytics

Not specified

Marketing Automation

Analytics / ROI Tracking
Customizable CTAs
Drip Campaigns
Dynamic Content
Landing Pages / Web Forms
Lead Scoring
Sales Intelligence
Search Marketing
Segmentation
Social Marketing
Website Visitor Tracking

SMS Marketing

Not specified

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