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What is Salesforce Agentforce Commerce?

Agentforce Commerce by Salesforce is an enterprise ecommerce platform designed to connect digital and physical commerce experiences. Previously known as Commerce Cloud, it delivers unified commerce across online storefronts, POS systems, and order management. The platform leverages Agentforce AI to enhance merchandising, automate processes, and provide guided shopping experiences. Businesses can manage B2C and B2B transactions within a single, integrated system. Composable and headless commerce capabilities allow brands to innovate rapidly while maintaining flexibility. Integrated payment solutions optimize checkout and reduce dependency on third-party integrations. Real-time omnichannel inventory ensures accurate fulfillment and reduced operational costs. Advanced automation accelerates workflows for developers, merchandisers, and administrators. The system is built on Salesforce’s reliable infrastructure with proven high uptime performance. CRM connectivity provides a complete view of customer data across every touchpoint. Agentforce Commerce supports digital transformation with scalable, AI-first architecture. It enables enterprises to deliver seamless, personalized commerce experiences while driving measurable growth.

What is 1440?

The Omnichannel Suite is a product offered by Salesforce Brands designed to enhance customer interactions. With this innovative tool, you can create a single experience and deploy it across various channels, making it the only native Salesforce solution that facilitates seamless customer engagement throughout their entire journey. Your customer-facing teams will be equipped to enhance experiences and drive revenue effectively. Engage your customers in their preferred environments, as you can design multi-channel experiences from one centralized interface. Expand your omnichannel capabilities with platforms like Instagram, TikTok, Review Channels, and Support Emails to ensure a comprehensive strategy. Einstein Bots can assist in qualifying customer information, addressing frequently asked questions, and managing call diversions before transferring them to a live agent. The customer experience can be further enriched by incorporating engaging elements like images, carousels, and emojis, along with features that enable scheduling, location sharing, and automatic message translation. Utilizing Salesforce's comprehensive customer data and order histories allows for a more scalable approach to personalization across various departments and channels, ultimately leading to a more integrated and satisfying customer journey. This level of customization ensures that every interaction is tailored to meet individual customer needs.

Media

Media

Integrations Supported

ActionIQ
Alloy Automation
Balance
CDS Visual
Comestri
Cyclr
Dealtale
Extole
Immerss Live Commerce
Mailchimp
Planet Unified Commerce
Salesforce Agentforce
ShoppingGives
Storefront UI
Swogo
Syndeca
THRON
TextMaster
TikTok Shop
Zakeke

API Availability

Has API

API Availability

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Not specified

Training Options

Documentation Hub

Company Facts

Organization Name

Salesforce

Date Founded

1999

Company Location

United States

Company Website

www.salesforce.com/commerce/

Company Facts

Organization Name

1440

Date Founded

2009

Company Location

United States

Company Website

www.1440.io

Categories and Features

Agentic Commerce

Not specified

AI eCommerce

Not specified

B2B eCommerce

Not specified

eCommerce

Not specified

Order Management

Not specified

Shopping Cart

Not specified

Categories and Features

Customer Engagement

Not specified

Customer Service

Not specified

Logistics

Not specified

Order Management

Not specified

Personalization

Not specified

Reputation Management

Not specified

Review Management

Not specified

Shipping

Not specified

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