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SearchUnifySearchUnify is an enterprise Agentic AI platform that connects fragmented enterprise knowledge and deploys autonomous AI agents to handle customer support operations from first contact to resolution. At its core, the platform is powered by SearchUnifyFRAG™ (Federated Retrieval Augmented Generation), Agentic RAG, and the SCORE (Contextual Relevance Engine) framework, enabling accurate, grounded responses drawn from unified enterprise data. The product suite spans five core tools. Cognitive Search retrieves contextually relevant answers across distributed knowledge sources. SearchUnifyGPT™ generates cited AI responses at every support touchpoint. SUVA, the virtual assistant, handles multi-turn conversations autonomously. Knowbler supports knowledge capture, structuring, and surfacing at the point of need. Agent Helper delivers next-best-action recommendations to support agents during live case resolution. Extending these capabilities, the Agentic AI Suite comprises eight AI agents: AI Support Agent for self-service resolution, AI SupportPlus Agent for autonomous CRM ticket handling, AI Classification Agent for case tagging and routing, AI Escalation Manager for escalation risk prediction, AI Knowledge Agent for automated content creation and gap detection, AI Competency Agent for L2 technical workflow resolution, AI Agent Partner for real-time agent guidance, and AI Case Quality Auditor for evaluating every closed case. SearchUnify supports BYOLLM for LLM flexibility, Model Context Protocol (MCP) for secure system connectivity, and a governance layer covering role-based access control, PII masking, and ISO 27001, HIPAA, and SOC 2 compliance. The platform connects with 100+ enterprise tools including Salesforce, Zendesk, and ServiceNow.
What is AllyMatter?
AllyMatter is a comprehensive knowledge management platform designed specifically for businesses, allowing them to transform disorganized documentation and informal insights into a structured, searchable, and scalable system that boosts efficiency, supports compliance, and encourages collaboration across departments. Serving as a unified repository, this platform enables teams to store crucial documents like policies, procedures, SOPs, training manuals, and playbooks, all enhanced with advanced search functionality for quick access to information. In addition, it simplifies workflow automation through customizable approval workflows and notifications, ensuring that modifications receive prompt review and approval. The system also features detailed audit trails, version control, and acknowledgment tracking to document alterations and timestamps, thus supporting compliance initiatives. Moreover, AllyMatter incorporates role-based access controls and single sign-on (SSO) integration to protect sensitive data while making it available only to authorized users. By providing these functionalities, AllyMatter not only improves operational productivity but also nurtures an environment of knowledge exchange and ongoing enhancement throughout the organization. This holistic approach ensures that knowledge management becomes an integral part of the company culture, empowering teams to leverage collective insights for better decision-making.
What is Agatha?
Agatha offers a wide array of cloud-based solutions meticulously tailored for the life sciences industry, which enables the centralized management of documents and processes associated with clinical operations, quality assurance, regulatory compliance, and training initiatives. This innovative platform is designed to support the unique workflows of biotech companies, pharmaceutical enterprises, medical device producers, and contract research organizations, providing various modules such as eTMF (Inspection-Ready Master Trial File), Remote ISF (Investigator Site File) management, and tools for developing and approving standard operating procedures (SOPs), in addition to managing quality documents for CAPAs, deviations, and change controls. Furthermore, Agatha streamlines the handling of regulatory documents, ensuring the seamless creation, review, approval, storage, and sharing of materials within an integrated system. By advocating for a paperless environment, it reduces administrative burdens and enhances data security, all while being built on a framework that adheres to global compliance standards like 21 CFR Part 11, GDPR, and EU Annex 11. Ultimately, Agatha equips life sciences organizations with the tools necessary to refine their operations and uphold adherence to industry regulations more effectively, paving the way for improved efficiency and innovation in the sector. With its robust features, the platform not only simplifies complex processes but also supports organizations in achieving their strategic goals.
Integrations Supported
API Availability
API Availability
Pricing Information
Pricing not provided
Pricing Information
Pricing not provided
Supported Platforms
SaaS
Supported Platforms
SaaS
Customer Service / Support
Standard Support
Web-Based Support
Customer Service / Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Online Training
Training Options
Documentation Hub
Online Training
Company Facts
Organization Name
AllyMatter
Date Founded
2023
Company Location
United States
Company Website
allymatter.com
Company Facts
Organization Name
Agatha
Date Founded
2015
Company Location
United States
Company Website
en.agathalife.com
Categories and Features
Knowledge Management
Not specified
Standard Operating Procedure (SOP)
Not specified
Categories and Features
Life Sciences
Not specified
Pharmaceutical and Biotech
Not specified
Standard Operating Procedure (SOP)
Not specified