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What is Alterna CX?

Our AI-powered platform adeptly streamlines and organizes the increasing volume of customer experience signals generated from surveys, feedback, complaints, social media, online conversations, and various other interactions. Utilizing advanced machine learning methods, our system diligently monitors and categorizes this information, bringing to light essential issues, opportunities, and concerns that customer experience professionals must address. We offer a user-friendly technology that greatly reduces the time and effort needed for data sorting and analysis, while also pinpointing the vital factors that significantly affect customer experience quality and loyalty. Furthermore, our driver simulation feature enables you to tap into predictive analytics, allowing you to anticipate the impact of changes before implementing any strategies to enhance the customer journey. This functionality empowers you to simulate potential effects on future customer experience metrics and overall satisfaction ratings, facilitating a more strategic approach to improving customer interactions. In the end, our solution promotes a proactive methodology for managing customer experiences, which not only leads to better outcomes but also cultivates stronger, lasting relationships with clients. By harnessing the power of our platform, businesses can not only respond to customer needs more effectively but also anticipate them, driving continuous improvement in service delivery.

What is ADAM Apparatus?

ADAM, or Apparatus Deployment Analysis Module, is a sophisticated predictive modeling system that investigates different deployment scenarios by integrating historical CAD data with GIS mapping information, employing a powerful projection algorithm to determine how shifts in deployment influence response times and resource allocation. It carefully analyzes the consequences of changes in deployment to pinpoint the most effective placements for personnel and units. Functioning within ArcMap through Esri add-ins, ADAM adeptly handles GIS layers, storing them in both geodatabase and shapefile formats. The system evaluates current workloads against historical CAD data, while its CAD Analyst feature provides an in-depth assessment of response performance. Findings are conveyed through intuitive graphics, comprehensive reports, and dashboards, which greatly aid in crafting compelling budget proposals for local officials. Furthermore, it allows for the evaluation of various deployment strategies and helps to determine the optimal site for a new station, all while aligning with the specific policies of each department to promote realistic and actionable planning. By merging data analysis with strategic insights on deployment, ADAM significantly enhances the operational efficiency and service delivery of departments, ultimately benefiting the communities they serve. This powerful tool not only streamlines decision-making but also fosters a proactive approach to resource management and emergency response planning.

Media

Media

Integrations Supported

Amazon
App Store
ArcGIS
Delighted
Facebook
Freshdesk
Google Play
InMoment
Instagram
Intercom
Jira
Looker
QuestionPro
Salesforce
Slack
Trello
Tripadvisor
Trustpilot
X (Twitter)
Zendesk

Integrations Supported

Amazon
App Store
ArcGIS
Delighted
Facebook
Freshdesk
Google Play
InMoment
Instagram
Intercom
Jira
Looker
QuestionPro
Salesforce
Slack
Trello
Tripadvisor
Trustpilot
X (Twitter)
Zendesk

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Alterna CX

Date Founded

2016

Company Location

United States

Company Website

alternacx.com

Company Facts

Organization Name

DECCAN INTERNATIONAL

Date Founded

1996

Company Location

United States

Company Website

deccanintl.com/what-we-do/adam/

Categories and Features

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Loyalty

CRM
Corporate Memberships
Customer Activity Tracking
Discount Management
Gift Card System
Loyalty Card System
Member Portal
Membership Management
No-Card Loyalty System
Referral Tracking
Rewards Management

Customer Satisfaction

360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

Employee Engagement

Benchmarking
Cultural Alignment
Employee Awards
Employee Guides
Employee Recognition
Feedback Management
Goal Management
Health & Wellness Programs
Performance Management
Pulse Surveys

NPS

Predictive Analytics

AI / Machine Learning
Benchmarking
Data Blending
Data Mining
Demand Forecasting
For Education
For Healthcare
Modeling & Simulation
Sentiment Analysis

Review Management

Campaign Management
Dashboard
Negative Feedback Management
Response Management
Review Monitoring
Review Notification
Review Request
Sentiment Analysis
Social Sharing
White Label

Categories and Features

Predictive Analytics

AI / Machine Learning
Benchmarking
Data Blending
Data Mining
Demand Forecasting
For Education
For Healthcare
Modeling & Simulation
Sentiment Analysis

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