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What is Aranda Virtual Support?

Aranda Virtual Support is an all-encompassing software solution designed to offer real-time remote control and technical assistance, allowing customers to receive support regardless of their location or the type of connection they utilize. The platform enables specialists to swiftly connect to a multitude of Windows workstations, which greatly accelerates the troubleshooting process. In addition to this, it includes integrated collaboration features such as chat and the capability to seamlessly transition sessions between specialists, ensuring that the support experience remains consistent and effective throughout. Users can also benefit from secure file transfers that facilitate sharing files of any size or format without the need for additional software. Among its significant advantages are encrypted remote connections that can navigate challenges posed by routers, firewalls, proxies, and NATs; improved performance thanks to customizable color and screen resolution settings tailored for slower connections; and a variety of flexible access methods. Furthermore, by streamlining technical support operations, Aranda Virtual Support not only boosts efficiency but also elevates customer satisfaction through reliable and secure assistance, making it an invaluable tool for any support team.

What is Aranda CMDB?

Aranda CMDB acts as a comprehensive Configuration Management Database that enables organizations to systematically manage, organize, and update data regarding configuration items (CIs) across multiple projects from a single repository. By facilitating the connection of CIs to a service catalog within Aranda Service Management, it adeptly links incidents, changes, and issues to specific CIs and their interconnected relationships, providing experts with crucial contextual insights necessary for conducting root cause analysis and effective troubleshooting. Moreover, it allows for the creation of profiles that tie CIs to particular users or relevant criteria, which improves targeted searching capabilities and aids in calculating the total cost of ownership (TCO) for each asset, thereby supporting budget planning and financial evaluations. In addition, the seamless integration of Aranda CMDB with Aranda Device Management (ADM) and Aranda Enterprise Mobility Management (EMM) guarantees that CIs are automatically refreshed in response to shifts in device inventory, while also offering access to extensive lifecycle data that can be invaluable for strategic decision-making. This all-encompassing solution not only streamlines IT operations but also significantly boosts overall organizational effectiveness, paving the way for improved resource allocation and enhanced service delivery. Ultimately, the use of Aranda CMDB can lead to more informed decision-making processes within IT departments.

Media

Media

Integrations Supported

Aranda Data Safe
Aranda Device Management
Aranda Enterprise Mobility Management
Aranda Field Service
Aranda Security Compliance
Aranda Service Management
Aranda CMDB
Aranda Virtual Support

Integrations Supported

Aranda Data Safe
Aranda Device Management
Aranda Enterprise Mobility Management
Aranda Field Service
Aranda Security Compliance
Aranda Service Management
Aranda CMDB
Aranda Virtual Support

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Aranda SOFTWARE

Date Founded

2002

Company Location

Colombia

Company Website

arandasoft.com/en/productos/aranda-virtual-support/

Company Facts

Organization Name

Aranda SOFTWARE

Date Founded

2002

Company Location

Colombia

Company Website

arandasoft.com/en/productos/aranda-cmdb/

Categories and Features

Remote Support

Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback

Categories and Features

CMDB

Change Management
Configuration Management
Data Visualization
Device Auto Discovery
IT Asset Management
Impact Management
License Management
Performance Management
Relationship Mapping

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