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What is Artera?
Healthcare organizations use Artera to deploy voice AI agents that manage routine patient conversations, from appointment scheduling and intake to referral management, payments, and care gap outreach, reducing administrative burden while improving patient access. The platform, Artera Harmony, connects fragmented communication into coordinated patient engagement across text, phone, email, and voice AI, with deep EHR integrations that automate the right message at the right time. AI Service Squads work directly with provider teams to design custom solutions around each practice's unique operational needs. Trusted by 1,000+ specialty practices, FQHCs, health systems, and federal agencies with 11+ years of healthcare-native experience.
Key capabilities include AI-powered Smart Inbox, which consolidates all patient conversations in one place, surfacing high-priority messages so staff focus where it matters most. Automated workflows support complex care journeys, from appointment reminders and care gap closure to post-visit follow-ups and intake preparation, without requiring staff intervention. Built-in reporting tools provide real-time visibility into patient engagement rates, message volume, response times, and no-show recovery revenue.
Artera's voice AI agents are purpose-built for healthcare, handling routine conversations that consume staff time so teams can focus on patients who need a human touch. AI Service Squads, dedicated teams of Artera's AI builders, collaborate directly with each practice to design, implement, and support custom AI solutions around their workflows and EHR environment.
Security is foundational: SOC 2 Type 2, HITRUST certified, HIPAA compliant, and FedRAMP Class D Certified (FedRAMP High). Identifiable patient data is never used to train AI models.
2B+ Annual Comms. | #1 Best in KLAS (Patient Communications, 2026) | 11+yrs Healthcare-Native Experience | FedRAMP Class D Certification | 200M+ Patients | 1,000+ Healthcare Providers
What is Anitian FedRAMP Comprehensive?
Anitian provides a robust FedRAMP solution that combines advanced web security technologies with features designed for compliance and the proficiency of FedRAMP experts, allowing SaaS providers to effectively Navigate, Accelerate, and Automate their FedRAMP processes. With Anitian's wealth of experience, you can confidently embark on your FedRAMP journey, achieving authorization in a significantly shorter timeframe and at a reduced cost through their unique mix of automation and tailored assistance. Utilizing Anitian’s pre-configured security framework and automation resources, you will be able to greatly diminish the complex and time-consuming tasks usually linked to obtaining FedRAMP authorization. Additionally, Anitian’s compliance team plays a crucial role in keeping both your internal and external stakeholders updated on the project’s status, required actions, and essential dependencies during the process. By doing so, Anitian not only simplifies your compliance pathway but also fosters improved communication and collaboration among all participants, ensuring everyone is aligned and informed every step of the way. Ultimately, this holistic approach positions your organization for success in navigating the compliance landscape.
Integrations Supported
A-SCEND
AdvancedMD
Amazon Web Services (AWS)
CGI Advantage ERP
Elastic Cloud
FieldWare
GitHub
HashiCorp Vault
MEDITECH Expanse
Microsoft Azure
Integrations Supported
A-SCEND
AdvancedMD
Amazon Web Services (AWS)
CGI Advantage ERP
Elastic Cloud
FieldWare
GitHub
HashiCorp Vault
MEDITECH Expanse
Microsoft Azure
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided
Free Version
Free Trial Offered?
Pricing Information
Pricing not provided
Free Version
Free Trial Offered?
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Artera
Date Founded
2015
Company Location
United States
Company Website
artera.io
Company Facts
Organization Name
Anitian
Date Founded
1995
Company Location
United States
Company Website
www.anitian.com/fedramp-compliance/
Categories and Features
Appointment Reminder
Appointment Scheduling
Calendar Management
Call Reminders
Email Reminders
Online Booking
Payment Reminders
Recurring Appointments
Rescheduling
SMS Messaging
Two-Way Messaging
Medical Scheduling
Appointment Management
Billing & Invoicing
Drag & Drop
Facility Scheduling
Multi-Location
No-Show Tracking
On Call Scheduling
Patient Records
Patient Scheduling
Physician Management
Recurring Appointments
Self Service Portal
Staff Scheduling
Patient Engagement
Appointment Scheduling
Care Planning
Collaboration
Messaging
Mobile Access
Patient Education
Patient Portal
Personal Health Record
Progress Tracking
Self Management
Patient Scheduling
Analytics/Reporting
Approval Process Control
HIPAA Compliant
Mobile Access
Notifications/Alerts
Online Scheduling
Patient Communications
Patient Intake
Patient Portal
Patient Records Management
Payment Processing
Reminders
SMS Messaging