Ratings and Reviews 176 Ratings
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What is Assembled?
With Assembled, support leaders can unify human and AI agents in one intelligent platform that drives efficiency without compromising quality. Our technology enables over 50% automation of customer interactions, precise demand forecasting, and optimized staffing across in-house teams and BPO partners. From live workload balancing to AI agents that match your workflows and brand voice, Assembled ensures every chat, call, and email is handled with speed and consistency. Companies including Stripe, Canva, and Robinhood trust Assembled to elevate the customer experience and reduce operational costs. Core solutions span workforce and vendor management, real-time performance visibility, and AI Copilot — giving agents translation, reply suggestions, and instant task automation to resolve issues faster.
What is Afiniti?
Improve the process of pairing by recognizing patterns. Our cutting-edge AI empowers large multinational corporations to discover subtle yet impactful behavioral trends, ultimately enabling better alignment between their workforce and clients. Through Afiniti Enterprise Behavioral Pairing™, we identify and predict interpersonal behavior patterns, ensuring the most suitable matches between customers and agents. With a foundation of over 150 patents, Afiniti's technology evaluates data and publicly accessible information concerning customer identities to identify effective behavioral interaction patterns, applying these findings in real-time. This dynamic application leads to enhancements in health outcomes, increased business profitability, and greater overall customer satisfaction. Furthermore, this strategy not only optimizes operational efficiency but also cultivates deeper connections between customers and service providers, resulting in a more engaged and loyal customer base.
Integrations Supported
5X
Gladly
Google Calendar
Intercom
Kleene
Kustomer
Pandium
Salesforce
Slack
TheLoops
Integrations Supported
5X
Gladly
Google Calendar
Intercom
Kleene
Kustomer
Pandium
Salesforce
Slack
TheLoops
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Assembled
Date Founded
2018
Company Location
United States
Company Website
www.assembled.com
Company Facts
Organization Name
Afiniti
Date Founded
2005
Company Location
United States
Company Website
afiniti.com
Categories and Features
Employee Scheduling
Appointment Management
Automated Scheduling
Calendar Management
Employee Database
Group Scheduling
Messaging
Mobile Access
Payroll Management
Reporting/Analytics
Resource Management
Schedule Distribution
Scheduling
Shift Scheduling
Shift Swapping
Time Clock
Time Tracking
Vacation / Leave Tracking
Vendor Management
Audit Management
Contact Management
Customer Database
Self Service Portal
Supplier Master Data
Transaction History
Vendor Maintained Profiles
Vendor Managed Inventory
Vendor Performance Rating
Vendor Qualification Tracking
Workforce Management
Budgeting & Forecasting
Contractor Management
Employee Lifecycle Management
Labor Projection
Performance Appraisal
Recruiting Management
Scheduling
Skills Tracking
Time & Attendance
Variable Workforce
Workforce Optimization (WFO)
Interaction Analytics
Liability Recording
Performance Management
Quality Management
Real-time Guidance
Reporting
Speech Analytics
Surveying
Workforce Management
eLearning
Categories and Features
Artificial Intelligence
Chatbot
For Healthcare
For Sales
For eCommerce
Image Recognition
Machine Learning
Multi-Language
Natural Language Processing
Predictive Analytics
Process/Workflow Automation
Rules-Based Automation
Virtual Personal Assistant (VPA)
Workforce Optimization (WFO)
Interaction Analytics
Liability Recording
Performance Management
Quality Management
Real-time Guidance
Reporting
Speech Analytics
Surveying
Workforce Management
eLearning