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SearchUnifySearchUnify is an enterprise Agentic AI platform that connects fragmented enterprise knowledge and deploys autonomous AI agents to handle customer support operations from first contact to resolution. At its core, the platform is powered by SearchUnifyFRAGâ„¢ (Federated Retrieval Augmented Generation), Agentic RAG, and the SCORE (Contextual Relevance Engine) framework, enabling accurate, grounded responses drawn from unified enterprise data. The product suite spans five core tools. Cognitive Search retrieves contextually relevant answers across distributed knowledge sources. SearchUnifyGPTâ„¢ generates cited AI responses at every support touchpoint. SUVA, the virtual assistant, handles multi-turn conversations autonomously. Knowbler supports knowledge capture, structuring, and surfacing at the point of need. Agent Helper delivers next-best-action recommendations to support agents during live case resolution. Extending these capabilities, the Agentic AI Suite comprises eight AI agents: AI Support Agent for self-service resolution, AI SupportPlus Agent for autonomous CRM ticket handling, AI Classification Agent for case tagging and routing, AI Escalation Manager for escalation risk prediction, AI Knowledge Agent for automated content creation and gap detection, AI Competency Agent for L2 technical workflow resolution, AI Agent Partner for real-time agent guidance, and AI Case Quality Auditor for evaluating every closed case. SearchUnify supports BYOLLM for LLM flexibility, Model Context Protocol (MCP) for secure system connectivity, and a governance layer covering role-based access control, PII masking, and ISO 27001, HIPAA, and SOC 2 compliance. The platform connects with 100+ enterprise tools including Salesforce, Zendesk, and ServiceNow.
What is Atomz?
Atomz is an advanced catalog management solution specifically designed for Shopify merchants, operating on two primary levels. The Catalog Genius feature performs audits and improves product data to align with the Shopify Standard Product Taxonomy, ensuring that structured attributes are accessible for AI shopping agents like ChatGPT, Perplexity, and Google AI Mode, which utilize this information for effective product recommendations. Simultaneously, AI Search and the AI Shopping Assistant convert this organized data into a user-friendly experience on the merchant's storefront using natural language and intent-driven search, going beyond basic keyword matching. Moreover, AI Insights assesses the readiness of a store's catalog for AI interactions, tracking search performance and visibility while uncovering overlooked products and the underlying reasons for these gaps. Atomz integrates seamlessly with Shopify, catering to catalogs of any size, and is particularly beneficial for merchants managing large or rapidly changing inventories where manual metadata upkeep is challenging. This innovative framework not only enriches the shopping experience but also enables merchants to strategically enhance their product visibility amidst fierce market competition, ultimately driving greater sales potential. With Atomz, businesses can confidently navigate the evolving landscape of e-commerce while optimizing their catalog management processes.
What is AskSpot?
AskSpot is a cloud-based AI platform specifically crafted for online retailers to improve their sales and customer support capabilities. Its chat agent engages with product databases to deliver information on items, shipping, returns, and provides comparisons and recommendations, aiding customers in completing their purchases. Furthermore, a specialized inbox agent integrates effortlessly with help desks and marketplace messaging systems to organize inquiries, retrieve pertinent store details, create responses, and escalate matters to the appropriate staff when required. The platform also incorporates a collaborative knowledge base, management tools, and analytics, enabling its agents to converse in over 200 languages. With established integrations across numerous e-commerce platforms such as Shopify, WooCommerce, Magento, PrestaShop, IdoSell, Shoper, AtomStore, RedCart, BaseLinker, Freshdesk, Thulium, Zendesk, Allegro, and Amazon, it also allows for custom API integrations with additional systems. Ultimately, AskSpot is designed to empower e-commerce businesses by simplifying product discovery and enhancing customer support across multiple channels, including storefronts, help desks, and marketplaces, thus ensuring a more seamless shopping experience. This cutting-edge technology not only enhances operational efficiency but also plays a crucial role in nurturing stronger relationships with customers, which is vital for long-term business success. As a result, retailers utilizing AskSpot can better meet the evolving needs of their clientele.
Media
No images available
Integrations Supported
Shopify
Allegro
Amazon
BigCommerce
Freshdesk
IdoSell
Klaviyo
Magento
PrestaShop
RedCart
API Availability
API Availability
Has API
Pricing Information
$199
Free Version
Free Trial Offered?
Pricing Information
$290/month
The AI Chat Agent is €250/month for up to 1,250 conversations; additional conversations cost €0.18 each and additional domains or instances cost €49/month. The AI Inbox Agent is €120/month plus €0.18 per ticket resolved without a human and €0.05 per processed ticket. Monthly billing; no setup fee or per-seat charge; prices exclude VAT. A 7-day free trial is available.
Free Trial Offered?
Supported Platforms
SaaS
Supported Platforms
SaaS
Customer Service / Support
Standard Support
Web-Based Support
Customer Service / Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
Training Options
Documentation Hub
Online Training
Company Facts
Organization Name
Atomz
Date Founded
2024
Company Location
United States
Company Website
www.atomz.ai/
Company Facts
Organization Name
AskSpot
Date Founded
2022
Company Location
Poland
Company Website
askspot.io
Categories and Features
eCommerce Search
Not specified
Categories and Features
AI Customer Service
Not specified