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What is Augment CXM?

Revolutionize your contact center operations with AI-powered business intelligence that uncovers crucial opportunities to enhance the efficiency of customer service and elevate the customer experience. Our Customer Experience Management (CXM) platform allows you to monitor both digital and voice interactions in real-time, equipping your team with actionable insights to improve the key performance indicators (KPIs) that are most impactful. Augment CXM meticulously analyzes conversations to uncover customer intentions, pertinent products, and the results of interactions, giving you an in-depth understanding of every element involved. Have you ever encountered a sudden surge of unexpected customer inquiries? Augment CXM proactively detects these spikes in conversations and alerts your team, enabling them to tackle the situation before it escalates into a larger issue. Furthermore, it helps you quickly identify whether specific agents are linked to recurring problems within your contact center, allowing you to deliver focused coaching that enhances their capacity to effectively resolve customer issues. This strategy not only boosts individual agent performance but also reinforces the overall effectiveness of your customer service team, ensuring a more seamless experience for your customers. With these insights, you can foster a culture of continuous improvement that keeps your team engaged and empowered.

What is Aktify?

Elevate your sales potential without the need for additional staff by leveraging Aktify's virtual AI agents. With assurance, you can allow Aktify to handle numerous leads that may have been neglected in the past, transforming them into enthusiastic customers eager to connect with your sales team. Unlike conventional SMS chatbots, this SMS AI is crafted to comprehend context, utilize everyday language, and recognize a variety of intents. As a result, the communications your leads receive come across as truly personalized and remarkably human-like. When a lead engages, your SMS AI agent quickly evaluates their responses and performs the necessary follow-up actions independently. Aktify’s AI agent is designed to establish multiple interaction points, demonstrating a level of persistence that often exceeds that of human representatives, while remaining consistently assertive. Capable of managing thousands of conversations simultaneously, your virtual agent is prepared to handle any volume of leads you generate, ensuring that every potential opportunity is promptly and effectively addressed. This groundbreaking strategy not only optimizes your outreach efforts but also significantly improves the entire customer experience, making interactions more meaningful and impactful. By integrating this advanced technology into your sales process, you can achieve greater efficiency and effectiveness in converting leads into loyal customers.

Media

Media

Integrations Supported

Salesforce
Amazon Connect
Genesys Cloud CX
Keap
Marketo
Microsoft Dynamics 365
NICE Enlighten AI
Oracle Cloud Infrastructure
Zendesk
Zoho CRM

Integrations Supported

Salesforce
Amazon Connect
Genesys Cloud CX
Keap
Marketo
Microsoft Dynamics 365
NICE Enlighten AI
Oracle Cloud Infrastructure
Zendesk
Zoho CRM

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Augment CXM

Date Founded

2016

Company Location

United States

Company Website

www.augmentcxm.com

Company Facts

Organization Name

Aktify

Date Founded

2017

Company Location

United States

Company Website

aktify.com

Categories and Features

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

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