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What is Authority RMS?

Authority Digital Case Management provides law enforcement agencies with accurate electronic versions of the forms they regularly use, ensuring a high level of precision. These forms are seamlessly connected to data from multiple State Networks, including NCIC, BMV, Records Management, and Driver's License swipes, facilitating smooth data entry. Officers in the field can easily serve papers, log incidents and accidents, and communicate via wireless technology for quick queries and responses. Those working at the station enjoy access to the same electronic forms software utilized in the field, fostering a sense of uniformity and teamwork. The system is meticulously crafted to replicate current workflow and routing processes, thereby boosting both productivity and efficiency across departments. Additionally, users have the capability to attach various digital files, such as audio, video, photos, or scanned documents, to cases, providing thorough access to all essential case materials. The management of property rooms is also enhanced by a system that automates every facet of evidence and property handling. This comprehensive strategy not only simplifies operational processes but also reinforces accountability and organization within law enforcement activities. Ultimately, such advancements contribute to a more effective and cohesive law enforcement environment.

What is Advanced Customer Information System (A-CIS)?

Knowledge serves as a powerful resource. In today's fast-paced environment, having access to instantaneous information is essential for maintaining high levels of customer satisfaction. Wabtec's Advanced Customer Information System (A-CIS) utilizes real-time data and predictive analytics to provide rail passengers with timely updates, thus enhancing their overall travel experience. The intuitive web-based graphical interface for operators allows for various functionalities, including scheduled and real-time train arrival notifications, customizable audio and visual messages, live audio announcements, integrated text-to-speech features, pre-designed message templates, and a macro system for efficiency. Moreover, it includes an API for streamlined message management and a mobile interface that enables operators to deliver announcements both remotely and on-site. In addition, Wabtec's A-CIS continuously monitors servers, station control units, and audio-visual systems to promptly alert operators and maintenance teams about any malfunctions, thereby ensuring that critical components like servers, station control units, serial and IP signs, and audio equipment such as DSPs and amplifiers remain functional. This proactive monitoring not only enhances reliability but also significantly contributes to a more seamless transit experience for all users, making it a vital part of modern rail operations. By prioritizing communication and information flow, Wabtec's A-CIS ultimately fosters greater trust and satisfaction among passengers.

Media

Media

No images available

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

Windows
On-Prem

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support

Training Options

Documentation Hub
Online Training

Training Options

Documentation Hub
On-Site Training

Company Facts

Organization Name

Civica

Date Founded

1980

Company Location

United States

Company Website

www.civica.com/en-us/container---product-pages/authority-rms/

Company Facts

Organization Name

Wabtec

Date Founded

1869

Company Location

United States

Company Website

www.wabteccorp.com/digital-intelligence/signaling-and-train-control/information-management/advanced-customer-information-system-a-cis

Categories and Features

Categories and Features

Public Transportation

Not specified

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