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What is Autotask PSA?

Datto's Autotask Professional Services Automation is a comprehensive cloud-based PSA solution designed to offer a unified perspective of the entire organization. This platform empowers Managed Service Providers (MSPs) to consolidate their operational processes and leverage data insights to enhance service quality, boost productivity, and maximize profitability. Autotask PSA enables MSPs to efficiently manage every facet of their business operations. It seamlessly integrates all the critical tools necessary for running a managed service enterprise. By centralizing operations, Autotask PSA delivers immediate insights through customizable dashboards and widgets that facilitate informed business decisions. Additionally, the platform requires no maintenance or testing, ensuring a hassle-free experience. With a proven history of providing exceptional security and an impressive 99.99% uptime, Autotask PSA becomes the essential hub for any MSP, streamlining workflows and significantly increasing overall efficiency. As such, it serves as an invaluable resource for businesses aiming to thrive in a competitive landscape.

What is AI Autopilot?

AI Autopilot is a purpose-built AI automation platform engineered to help MSPs transition into an intelligent, fully agentic service model. Its AI-driven agents take over triage, classification, dispatching, and prioritization, ensuring tickets reach the right technician quickly and with complete contextual understanding. The system analyzes impact, SLA requirements, technician workload, and historical documentation to make precise automated decisions. Integrations with ConnectWise, Autotask, Kaseya BMS, Halo PSA, Ninja RMM, Datto RMM, IT Glue, Liongard, and Rewst create a unified automation ecosystem across the entire MSP stack. With Teams and Slack ticket creation, end users can request support from tools they already use, reducing friction and capturing accurate context instantly. AI Autopilot’s future roadmap introduces groundbreaking technologies such as MCP-based orchestration, intelligent RAG agents that learn from MSP knowledge bases, and crew-style multi-agent collaboration for complex workflows. The platform also plans deep LangChain and LangGraph integrations to support dynamic, multi-step decision trees. MSPs gain automated SLA enforcement, balanced ticket distribution, reduced labor costs, and reliable 24/7 coverage without adding headcount. Automation capabilities extend into RPA workflows, enabling cross-platform task execution triggered by AI intent. Altogether, AI Autopilot represents the next era of IT automation, giving MSPs the intelligence, scalability, and efficiency needed to compete in a rapidly evolving service landscape.

Media

Media

No images available

Integrations Supported

Liongard
NinjaOne
Rewst
CloudCockpit
CloudRadial
CyberQP
Field Effect
Heimdal Endpoint Detection and Response (EDR)
Hudu
ISL Light Remote Desktop
ITQuoter
Ingram Micro Cloud
Inserve
MyBig5
Retently
Simplesat
Simplii
VARStreet InstaQuote
VARStreet XC
VARstreet CRM

Integrations Supported

Liongard
NinjaOne
Rewst
CloudCockpit
CloudRadial
CyberQP
Field Effect
Heimdal Endpoint Detection and Response (EDR)
Hudu
ISL Light Remote Desktop
ITQuoter
Ingram Micro Cloud
Inserve
MyBig5
Retently
Simplesat
Simplii
VARStreet InstaQuote
VARStreet XC
VARstreet CRM

API Availability

Has API

API Availability

Has API

Pricing Information

$50 per user per month
Free Trial Offered?
Free Version

Pricing Information

$99/month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Datto, a Kaseya company

Date Founded

2007

Company Location

United States

Company Website

www.datto.com/products/autotask-psa

Company Facts

Organization Name

AI Autopilot

Date Founded

2023

Company Location

United States

Company Website

aiautopilot.ai/

Categories and Features

MSP

Backup Management
Billing & Invoicing
CRM
Dashboard
Help Desk
Issue Management
Live Chat
Patch Management
Privileged Access Management (PAM)
Project Management
Remote Access
Remote Systems Monitoring
Scheduling

Professional Services Automation

Billing & Invoicing
CRM
Client Portal
Collaboration Tools
Document Management
Portfolio Management
Project Management
Proposal Generation
Quote Management
Resource Management
Time & Expense Tracking

Categories and Features

MSP

Backup Management
Billing & Invoicing
CRM
Dashboard
Help Desk
Issue Management
Live Chat
Patch Management
Privileged Access Management (PAM)
Project Management
Remote Access
Remote Systems Monitoring
Scheduling

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