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What is Autotask PSA?

Datto's Autotask Professional Services Automation is a comprehensive cloud-based PSA solution designed to offer a unified perspective of the entire organization. This platform empowers Managed Service Providers (MSPs) to consolidate their operational processes and leverage data insights to enhance service quality, boost productivity, and maximize profitability. Autotask PSA enables MSPs to efficiently manage every facet of their business operations. It seamlessly integrates all the critical tools necessary for running a managed service enterprise. By centralizing operations, Autotask PSA delivers immediate insights through customizable dashboards and widgets that facilitate informed business decisions. Additionally, the platform requires no maintenance or testing, ensuring a hassle-free experience. With a proven history of providing exceptional security and an impressive 99.99% uptime, Autotask PSA becomes the essential hub for any MSP, streamlining workflows and significantly increasing overall efficiency. As such, it serves as an invaluable resource for businesses aiming to thrive in a competitive landscape.

What is Accordo?

Obtain a thorough understanding of your clients' Office 365 licenses, which enables you to identify those needing further attention to optimize and enhance their cloud spending. You can quickly investigate accounts that have the largest number of unassigned licenses and evaluate potential revenue threats, simplifying the process of making necessary adjustments for better financial efficiency in the cloud. Moreover, you can examine all your clients' secure scores from a single platform, helping you pinpoint which clients require specific initiatives to strengthen their security infrastructure. Accelerate the reconciliation process of your Office 365 billing data and detect any discrepancies, with automated detection available if you are using ConnectWise Manage or Autotask. Additionally, you can gain instant insights and recommendations that promote client engagement, increase monthly revenue, and highlight upcoming projects to improve your customer relationship strategies. This organized methodology not only enhances your operational efficiency but also ensures you are taking proactive measures to meet client demands and fully leverage their investments in the cloud. By implementing these strategies, you can create a more resilient and financially sound approach to managing client needs in the evolving digital landscape.

Media

Media

Integrations Supported

Backup Radar
Barracuda PST Enterprise
Dark Web ID
Datto SaaS Defense
Dropsuite
Hudu
Inserve
Jim2 Business Engine
Kevlarr
Liongard
MSP360 Managed Backup
Motileo
QuickBooks Online Advanced
ScalePad Lifecycle Insights
ScalePad Lifecycle Manager
Simplesat
Simplii
Strategy Overview
ThreatSync
Zendesk

Integrations Supported

Backup Radar
Barracuda PST Enterprise
Dark Web ID
Datto SaaS Defense
Dropsuite
Hudu
Inserve
Jim2 Business Engine
Kevlarr
Liongard
MSP360 Managed Backup
Motileo
QuickBooks Online Advanced
ScalePad Lifecycle Insights
ScalePad Lifecycle Manager
Simplesat
Simplii
Strategy Overview
ThreatSync
Zendesk

API Availability

Has API

API Availability

Has API

Pricing Information

$50 per user per month
Free Trial Offered?
Free Version

Pricing Information

$0.30 per user per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Datto, a Kaseya company

Date Founded

2007

Company Location

United States

Company Website

www.datto.com/products/autotask-psa

Company Facts

Organization Name

Accordo

Company Location

New Zealand

Company Website

accordo.com

Categories and Features

MSP

Backup Management
Billing & Invoicing
CRM
Dashboard
Help Desk
Issue Management
Live Chat
Patch Management
Privileged Access Management (PAM)
Project Management
Remote Access
Remote Systems Monitoring
Scheduling

Professional Services Automation

Billing & Invoicing
CRM
Client Portal
Collaboration Tools
Document Management
Portfolio Management
Project Management
Proposal Generation
Quote Management
Resource Management
Time & Expense Tracking

Categories and Features

SaaS Management

License Management
Onboarding
Renewal Management
SaaS Operations Management
Shadow IT Detection
Spend Management
Subscription Management
Usage Tracking / Analytics
Vendor Management

Popular Alternatives

Popular Alternatives

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