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Ratings and Reviews 0 Ratings
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QEvalManual call center QA covers 1 to 5% of interactions. The other 95% goes unreviewed. QEval closes that gap with AI-powered quality assurance that scores every voice, chat, and email interaction automatically. The platform combines speech analytics, sentiment analysis, compliance monitoring, keyword detection, automated evaluation workflows, agent coaching tools, gamification, and 110+ analytics dashboards. Compliance includes PCI, HIPAA, and GDPR at 98% accuracy with real-time violation alerts. The scoring engine is trained on 138M+ contact center interactions and delivers 94% classification accuracy. Organizations deploy QEval in 30 days, three to four times faster than typical quality monitoring platforms. Etech Global Services developed QEval through 20+ years of operating contact centers for Fortune 500 clients in healthcare, telecom, retail, banking, and BPO. ISO 27001, SOC 2, PCI-DSS certified. Built for QA managers, CX directors, and operations leaders replacing manual QA. Additional capabilities include call recording and playback, screen capture for desktop activity review, customizable evaluation scorecards, QA calibration sessions to ensure scoring consistency across evaluators, and dispute management workflows for agents to challenge scores. The platform supports omnichannel quality monitoring with unified scoring across phone, chat, email, and social media interactions. Supervisors access real-time dashboards to monitor live calls and intervene when needed. Automated alerts flag compliance risks, negative sentiment spikes, and performance drops instantly. Role-based permissions, audit logging, and end-to-end encryption meet enterprise security requirements. QEval connects with CRM, ACD, workforce management, and telephony systems through API integrations. Multi-site and multilingual support enables centralized QA management across geographically distributed contact center operations.
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Planview Software Product DeliveryPlanview Software Product Delivery Solution is an advanced enterprise delivery intelligence platform designed to bridge the gap between strategy and execution across modern development environments. It integrates with widely used tools such as Azure DevOps, GitHub, and Jira to aggregate real-time data from multiple teams and workflows into a unified view. This centralized visibility enables technology leaders to monitor delivery performance, track progress, and make data-driven decisions. The platform offers robust capabilities including cross-team dependency management, capacity planning, and agile planning at both team and portfolio levels. It provides detailed flow analysis to identify bottlenecks and improve overall delivery efficiency. Built-in analytics, including DORA metrics, help organizations measure engineering performance and outcomes effectively. AI-powered roadmapping supports strategic planning by aligning development efforts with business priorities. Connected OKRs ensure that teams remain focused on achieving organizational goals. Portfolio-level investment planning and scenario modeling allow leaders to evaluate different approaches and optimize resource allocation. The platform also surfaces early risk signals through configurable thresholds and flow metrics, enabling proactive issue resolution. Real-time dashboards replace manual reporting, providing executives with clear, evidence-based insights. By streamlining workflows and improving transparency, it enhances collaboration across teams. The solution is designed to scale with enterprise needs, supporting complex delivery environments. Ultimately, Planview empowers organizations to deliver digital products faster, more efficiently, and with greater confidence.
What is Axibase Enterprise Reporter (AER)?
Axibase Enterprise Reporter (AER) is an all-encompassing IT reporting solution that facilitates performance evaluation and capacity planning through linked data and user-friendly access. Its pioneering linked data framework allows AER to provide reporting capabilities across multiple monitoring systems simultaneously, thereby avoiding data redundancy. AER integrates smoothly with a myriad of platforms, such as IBM Tivoli, Microsoft System Center Operations Manager, HP Openview and Performance Manager, BMC ProactiveNet, VMWare vCenter, Oracle Enterprise Manager, SAP HANA, NetApp OnCommand, WhatsUp, Dynatrace, and Entuity, among others. In addition, AER is equipped with a universal adapter that connects to any monitoring system or custom data source adhering to JDBC standards. By serving as a centralized repository for IT infrastructure metrics, AER enables systems administrators and application support teams to perform and automate performance monitoring and capacity planning tasks more effectively, resulting in considerable time savings. This efficient methodology not only improves operational productivity but also allows teams to respond to data insights with heightened flexibility, ultimately fostering a more responsive IT environment. With its robust capabilities, AER positions organizations to better navigate the complexities of IT performance management.
What is Avora?
Leverage the capabilities of AI to identify anomalies and conduct thorough root cause analysis concerning the critical metrics that drive your organization. Utilizing advanced machine learning, Avora ensures continuous, 24/7 monitoring of your business metrics, promptly alerting you to significant occurrences so that you can act within hours rather than enduring delays of days or weeks. It efficiently processes millions of records every hour, detecting unusual trends that highlight both potential risks and opportunities affecting your operations. By applying root cause analysis, you are able to accurately identify the factors influencing your business metrics, facilitating quick and informed decision-making. With Avora’s machine learning functionalities and alert mechanisms, you can effortlessly integrate these features into your existing applications using our detailed APIs. Stay updated on anomalies, changes in trends, and breaches of established thresholds via multiple communication channels including email, Slack, Microsoft Teams, or any service through Webhooks. Enhance team collaboration by sharing vital insights, allowing team members to track current metrics and receive real-time alerts, which cultivates a proactive business management environment. This collaborative approach not only keeps your team informed but also equips them with the agility needed to navigate a fast-evolving marketplace, ensuring that your organization remains competitive and responsive.
Integrations Supported
Axibase Time Series Database
Dynatrace
Entuity
IBM Tivoli Monitoring
Integrations Supported
Braintree
Dropbox
Google Analytics
HubSpot Marketing Hub
Magento
Mailchimp
API Availability
Has API
API Availability
Pricing Information
Pricing not provided
Pricing Information
Pricing not provided
Supported Platforms
SaaS
Linux
Supported Platforms
SaaS
iPhone
iPad
Customer Service / Support
Standard Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Axibase
Company Location
United States
Company Website
axibase.com/products/axibase-enterprise-reporter/
Company Facts
Organization Name
Avora
Date Founded
2014
Company Location
United Kingdom
Company Website
avora.io
Categories and Features
Time Series Intelligence
Not specified
Categories and Features
Anomaly Detection
Not specified
Business Intelligence
Ad Hoc Reports
Benchmarking
Budgeting & Forecasting
Dashboard
Data Analysis
Key Performance Indicators
Performance Metrics
Predictive Analytics
Profitability Analysis
Strategic Planning
Trend / Problem Indicators
Visual Analytics
Root Cause Analysis
Not specified
Time Series Intelligence
Not specified