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What is Battelle?

We provide essential insights designed to improve healthcare systems' capacity to meet the needs of their patients effectively. Our dedication to innovation and enhancement has attracted collaborations with organizations such as the Centers for Medicare & Medicaid Services (CMS) and the Defense Health Agency (DHA) in partnership with Battelle. By concentrating on both large and small healthcare organizations, Battelle aims to elevate the overall effectiveness of healthcare delivery. Our mission focuses on addressing challenges in acquiring better information, which is crucial for making informed clinical decisions at the point of care. Consequently, our solutions lead to marked improvements in patient outcomes while reducing unnecessary inconsistencies in healthcare provision. Moreover, we evaluate the effectiveness of various messaging strategies utilized across different communication platforms, examining how proposed messages and materials perform. This detailed methodology enables us to continuously refine our strategies, ensuring healthcare providers can offer the highest standards of care possible. In doing so, we strive to create a more responsive and efficient healthcare landscape for all stakeholders involved.

What is ActiumHealth?

ActiumHealth is redefining patient communications with its AI-driven, multimodal engagement platform designed exclusively for healthcare organizations. Having automated over 50 million patient calls and 100 million messages, it leads the industry in scale and efficiency, surpassing competitors by more than 10x. The platform unifies voice, SMS, chat, and email, providing an integrated communication hub that improves scheduling, prescription management, billing, and preventative outreach. Its intelligent agents are trained to handle medical terminology, compliance needs, and urgent requests, ensuring patients receive timely, accurate, and empathetic support. ActiumHealth augments staff capacity by instantly managing routine interactions while escalating complex issues to human operators, creating a balance between automation and personal care. Its measurable impact includes a 40% drop in abandoned call volume, 70% of calls routed through AI agents, and tens of millions in incremental revenue for major health systems. Providers like Nebraska Medicine, Virtua Health, and MemorialCare cite improvements in accessibility, multilingual support, and seamless integration with EHR systems. The platform continuously learns from interactions, refining accuracy and offering actionable insights to staff. Built with enterprise-grade compliance, it adheres to HIPAA, HITRUST, HL7, and FHIR standards to maintain data security and patient trust. By combining automation, compliance, analytics, and human augmentation, ActiumHealth empowers healthcare providers to elevate patient experiences and drive sustainable growth.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Battelle

Date Founded

1929

Company Location

United States

Company Website

www.battelle.org/markets/health/public-health/healthcare-quality

Company Facts

Organization Name

ActiumHealth

Date Founded

2014

Company Location

United States

Company Website

actiumhealth.com

Categories and Features

Categories and Features

Healthcare CRM

Audience Targeting
Campaign Management
Marketing Automation
Medical History Records
Patient Communications
Patient Management
Physician Management
Predictive Analytics

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