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What is Bookboost?

Maintain round-the-clock accessibility in your communication with guests by incorporating a live chat feature on your hotel’s website, allowing for seamless message exchanges at any hour. With the use of automated messaging, you can ensure that guest inquiries are promptly addressed, whether it's during the day or late at night. Streamline all your messaging channels—such as SMS, Facebook Messenger, email, and WhatsApp—into a single cohesive inbox to enhance efficiency. This consolidation enables quick responses to guest questions, the delegation of tasks among team members, and effective tracking of all interactions. Offer essential, personalized information tailored to each guest’s stay while also utilizing this system as a powerful tool for cross-selling additional services. Effectively segment and manage guest profiles, scheduling customized messages and promotional offers based on criteria like arrival dates and group sizes, which guarantees that you connect with the right guest at the ideal moment. Harness the connectivity provided by your Property Management System (PMS) to deliver a personalized and focused messaging experience for your guests. With this integrated approach, you can easily engage with guests through their preferred messaging platforms instantly. Maintain open lines of communication, and you will likely see a significant increase in guest satisfaction as a result. Ultimately, a responsive and personalized communication strategy will turn guests into loyal patrons.

What is Akia?

The advancement of technology has significantly altered how people prefer to communicate. By employing SMS and favored messaging platforms, interactions with guests can become more efficient and enjoyable. Automated replies can effectively handle frequent questions, ensuring that guests obtain prompt support without unnecessary delays. Additionally, pre-scheduled messages can be utilized to warmly welcome guests, follow up on their experiences, and remind them of upcoming activities available at the venue. Conducting in-stay surveys provides a means to assess guest satisfaction and quickly resolve any concerns, enhancing the overall experience for visitors. Moreover, using hotel text messaging can greatly increase guest interaction and encourage direct reservations. Gathering key information from guests opens up opportunities to promote extra services like room upgrades, dining experiences, and early check-ins. It is equally important to clearly communicate your property's policies on registration forms for guests to acknowledge. This proactive strategy not only promotes transparency but also strengthens the bond between guests and the hotel. Ultimately, by embracing these advanced communication methods, establishments can foster a more personalized and engaging experience for their visitors.

Media

Media

Integrations Supported

Mews
Oracle Hospitality Reporting and Analytics
Protel Cloud PMS
4SUITES
Cloudbeds
FLEXIPASS
Facebook Messenger
Jonas Chorum
Knowcross
LINE
Little Hotelier
Maestro PMS
ResortSuite PMS
Rezlynx
RoomKeyPMS
RoomRaccoon
SkyWare PMS
Stayntouch PMS
rezStream Cloud PMS
roommaster

Integrations Supported

Mews
Oracle Hospitality Reporting and Analytics
Protel Cloud PMS
4SUITES
Cloudbeds
FLEXIPASS
Facebook Messenger
Jonas Chorum
Knowcross
LINE
Little Hotelier
Maestro PMS
ResortSuite PMS
Rezlynx
RoomKeyPMS
RoomRaccoon
SkyWare PMS
Stayntouch PMS
rezStream Cloud PMS
roommaster

API Availability

Has API

API Availability

Has API

Pricing Information

€99 per month
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Bookboost

Date Founded

2016

Company Location

Sweden

Company Website

www.bookboost.io

Company Facts

Organization Name

Akia

Date Founded

2018

Company Location

United States

Company Website

www.akia.com/solutions/guest-experience

Categories and Features

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