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What is Broadband Hospitality?
Broadband Hospitality (BBH) is your comprehensive ally in hospitality technology, offering a singular solution designed for hotels, resorts, casinos, senior living facilities, apartment complexes, and student housing. Our platform seamlessly integrates various technology services aimed at enhancing performance while reducing costs significantly. We tailor our services to fit your specific needs and budget, fostering a collaborative and cost-effective approach. Rather than merely acting as a service provider, we see ourselves as a committed partner dedicated to delivering exceptional results for both your guests and residents. Picture us as your go-to source for hospitality technology solutions, offering 24/7 support, straightforward billing, and a hassle-free experience. With over thirty years of specialized experience in the industries we serve, we bring unparalleled knowledge to the table. Our robust partnerships with leading technology vendors ensure that you receive the best solutions customized to your property's requirements. Understanding the critical role technology plays in the hospitality sector, we are dedicated to adapting and evolving with industry trends to provide you with the best possible support. Our commitment extends beyond just service; we aim to foster long-lasting relationships that drive mutual success.
What is Benbria Loop?
Boosting customer loyalty and retention can be achieved by continuously enhancing the experience in real-time while gathering insights on various performance metrics. It is crucial to tackle issues promptly by leveraging immediate feedback and offering swift solutions to the obstacles customers face. Cultivating a culture that prioritizes customer satisfaction involves sharing real-time feedback, performance data, and in-depth reports with your entire team, which fosters continuous improvements in service quality. Ensuring consistency in brand standards across different locations is essential, accompanied by a thorough analysis of performance results. Developing action plans based on precise data enables front-line staff to better understand and enhance the customer experience. Utilizing guest feedback allows for the refinement of employee training programs, focusing on elements that resonate with customers. By paying attention to vital factors such as service quality, hygiene, friendliness of staff, and food quality, you are positioned to make informed decisions that significantly uplift the overall customer experience. This proactive strategy not only fulfills customer expectations but also cultivates a stronger bond with them, ultimately leading to increased satisfaction and loyalty. Regularly monitoring these aspects also empowers your team to adapt quickly to shifting customer needs and preferences.
Integrations Supported
Additional information not provided
Integrations Supported
Additional information not provided
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Broadband Hospitality
Date Founded
1993
Company Location
United States
Company Website
broadbandhospitality.com
Company Facts
Organization Name
Benbria
Date Founded
2008
Company Location
Canada
Company Website
www.benbria.com
Categories and Features
Categories and Features
Customer Communications Management
Batch Communications
Chat / Messaging
Content Management
Email Distribution
Interactive Content
Multi-Channel Communications
On-Demand Communications
Personalization
Print Management
Template Management
Video Content
Customer Engagement
Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content
Customer Experience
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Customer Feedback
Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback