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What is Broadridge Digital Experience Management?

Elevate your key communications, such as invoices and account statements, by turning them from traditional formats into dynamic interactions that engage your customers, ultimately nurturing brand loyalty and encouraging higher spending. By customizing content and streamlining interactions for customers, you can create more opportunities for engagement with your brand. Cutting-edge tools enable the transformation of conventional documents into captivating, tailored communications that enhance customer involvement, maximize the effectiveness of various channels, and emphasize crucial messages. With adaptable content features and responsive designs, you can guarantee that your communications are not only visually striking but also accessible on any device. Anticipate and meet customer desires through contextual messaging that leverages the strengths of all available channels, ensuring that communication is delivered via their preferred means. Additionally, you can effortlessly design and modify HTML emails, PDF documents, and other formats using a user-friendly administrative dashboard. Maintain a consistent brand identity across all interactions by utilizing an extensive library containing your content, logos, color schemes, and other resources, which ultimately fosters a more unified customer experience. By focusing on interactivity and personalization, businesses can greatly improve customer satisfaction and loyalty, while also paving the way for innovative marketing strategies that resonate with their audience. This approach not only enhances the effectiveness of communication but also builds a stronger connection between the brand and its customers.

What is Bloomreach?

Bloomreach revolutionizes the e-commerce landscape by personalizing the shopping experience through its dynamic data engine, which integrates customer and product information in real-time, allowing businesses to grasp consumer preferences effectively. This insightful understanding is seamlessly linked across all channels, creating an expansive e-commerce environment that adapts to shifting consumer behaviors during their shopping journeys. Loomi's advanced AI technology also paves the way for innovative purchasing methods, enhancing the overall shopping experience. Among Bloomreach's offerings are Engagement, a sophisticated marketing automation platform; Discovery, an intelligent search solution designed for e-commerce; Content, a unique content management system devoid of a conventional user interface; and Clarity, which utilizes AI for conversational shopping. The company holds numerous patents in the AI domain and caters to well-known global brands, including Williams-Sonoma and Bosch, solidifying its position as a leader in the industry. Ultimately, Bloomreach's commitment to innovation ensures that it remains at the forefront of e-commerce personalization.

Media

Media

Integrations Supported

Integrations Supported

Antavo
Attentive
Bazaarvoice
Buyapowa
Bynder
Dynamics 365 Commerce
Dynamics 365 Customer Insights
Google Sheets
LoyaltyLion
MongoDB Atlas
Phrasee
Pipedrive
Salesforce
Shopify Plus
Tall Bob
TikTok Ads
Voucherify
WhatsApp
Zendesk
commercetools

API Availability

API Availability

Has API

Pricing Information

Pricing not provided

Pricing Information

The cost of each Bloomreach module is directly tied to value and usage. Our pricing depends on the number of customers you serve, the size of your product catalog, and the number of events you execute – such as how many emails or SMS messages you send. Every solution is tailored to your specific needs and budget.

Supported Platforms

SaaS

Supported Platforms

SaaS
Windows
Mac
On-Prem
Linux

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

24 Hour Support
Web-Based Support

Training Options

Documentation Hub
On-Site Training

Training Options

Documentation Hub
Webinars
On-Site Training

Company Facts

Organization Name

Broadridge

Company Location

United States

Company Website

www.broadridge.com/ca/customer-communications/general/engage-customers-with-personalized-contextual-experiences/digital-experience-management

Company Facts

Organization Name

Bloomreach

Date Founded

2009

Company Location

United States

Company Website

www.bloomreach.com

Categories and Features

Categories and Features

B2B eCommerce

Not specified

Composable Commerce

Not specified

Content Management

Customizable Templates
Document Indexing
Full Text Search
Image Editor
SEO Management
Text Editor
Version Control
Website Management

Customer Data Platforms (CDP)

Behavioral Analytics
Campaign Management
Customer Profiles
Customer Segmentation
Data Integration
Data Matching
GDPR Compliance
Personalization
Predictive Modeling

Digital Experience Platforms (DXP)

Alerts / Notifications
Auto-Tagging
Content Modeling
Digital Asset Management
Form Builder
Headless CMS
Performance Monitoring
Personalization / Segmentation
Reporting / Analytics
Surveys / Polls
Templates
User Management / Permissions
Workflow Management

eCommerce

CRM
Catalog Management
Channel Management
Customer Accounts
Data Security
Email Marketing
Inventory Management
Loyalty Program
Multi-Store Management
Product Configurator
Promotions Management
Returns Management
Reviews Management
SEO Management
Shopping Cart
Templates

eCommerce Marketing

AB Testing
Abandoned Cart Email
Analytics / ROI Tracking
Customer Data Profiles
Dynamic Content
Email Marketing
Email Personalization
Facebook Ads
Google Ads
Product Recommendations
Push Notifications
Retargeting
SMS Marketing
Search Marketing
Segmentation
Signup Forms & Popups
Social Marketing
Triggered Emails
Website Visitor Tracking

eCommerce Personalization

A/B Testing
Abandoned Cart Email
Dynamic Pricing
Offers & Discounts Notifications
Personalized Site Navigation
Product Recommendations
Reporting / Analytics
Social Insights

eCommerce Search

Not specified

Email Marketing

A/B Testing
Artificial Intelligence
Auto-Responders
CAN SPAM Compliance
Customer Surveys
Drip Campaigns
Dynamic Content
Event Triggered Email
Image Library
Landing Pages/Web Forms
Mailing List Management
Mobile Optimized Emails
Reporting/Analytics
Subscriber Management
Template Management
WYSIWYG Email Editor

Email Newsletter

Not specified

Enterprise Content Management (ECM)

Collaboration Tools
Content Lifecycle Management
Digital Asset Management
Document Management
Mobile Access
Search
Version Control
Workflow Management

Enterprise Search

AI / Machine Learning
Faceted Search / Filtering
Full Text Search
Text Analytics
eDiscovery

Headless CMS

Not specified

Headless eCommerce

API
Content Management
Conversion Tracking
Customer Touchpoints
Inventory Optimization
Web/Mobile App Development

Java CMS

Approval Process Control
Indexing
Permission Management
Rich Text Editor
Rule Based Publishing
SEO Management
Search
Template Creation
Version Control

Marketing Automation

A/B Testing
Analytics / ROI Tracking
Artificial Intelligence
Customizable CTAs
Drip Campaigns
Dynamic Content
Landing Pages / Web Forms
Lead Scoring
Sales Intelligence
Search Marketing
Segmentation
Social Marketing
Website Visitor Tracking

Multi-Channel eCommerce

Catalog Management
Channel Management
Data Synchronization
Email Marketing
Inventory Management
Marketplace Integration
Mobile Commerce
Order Management
Promotions Management
Returns Management
SEO Management
Shopping Cart
Social Commerce

Personalization

A/B Testing
Abandoned Cart Saver
Behavioral Targeting
Campaign Segmentation
Content Analytics
Contextual Targeting
Customer Profiles
Experience Management
Recommendation Engine
Website Personalization

Semantic Search

Not specified

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