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What is Broadvoice?

Broadvoice streamlines communication solutions for small and medium-sized enterprises (SMEs) by integrating robust cloud PBX and unified communication functionalities alongside virtual call centers into a single, acclaimed Unified Communications as a Service (UCaaS) platform. This innovative platform provides enterprise-level capabilities at competitive prices, making it accessible for SMEs. With a reliable and secure network infrastructure, Broadvoice ensures that businesses can connect with their customers seamlessly from any location, at any time, and using any device. Furthermore, the company has earned recognition on both the Deloitte Technology Fast 500 list and the Inc. 500 rankings of the fastest-growing private firms, highlighting its significant impact in the industry. Broadvoice's commitment to excellence and customer satisfaction continues to drive its growth and popularity among businesses looking for effective communication solutions.

What is Brightlink Voice?

Voice communication is often overlooked, yet it plays an essential role in a successful omnichannel business and communication strategy. Brightlink Voice serves as a centralized platform for voice services, providing reliable global connectivity that supports calls for both businesses and communication providers through an industry-leading IP-based network. Our Enterprise Network Services offer transparent pricing, allowing you to access all necessary voice communication features within one comprehensive package. Additionally, our CPaaS APIs enable the creation of customized voice integrations that smoothly align with your business applications and operational workflows. In addition to our carrier services, we provide a specialized solution designed to boost engagement for both your enterprise and SMB clients. Brightlink Network Services guarantees bundled access to critical voice communication capabilities, optimizing your processes and enhancing customer interactions. This all-encompassing approach not only simplifies voice communication but also fortifies your overall business strategy, ensuring that you are well-equipped to meet the demands of a rapidly evolving market. Ultimately, investing in robust voice communication solutions can significantly elevate your customer experience and operational efficiency.

Media

Media

Integrations Supported

Datagate Telecom Billing
Microsoft Outlook
Microsoft Teams
Salesforce
Speak

Integrations Supported

Datagate Telecom Billing
Microsoft Outlook
Microsoft Teams
Salesforce
Speak

API Availability

Has API

API Availability

Has API

Pricing Information

$10/month
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Date Founded

2005

Company Location

United States

Company Website

Broadvoice.com

Company Facts

Organization Name

Brightlink

Date Founded

2009

Company Location

United States

Company Website

www.brightlink.com/voice/

Categories and Features

Business Phone Systems

Call Logging
Call Monitoring
Call Recording
Call Routing
Employee Directory
IVR / Voice Recognition
Mobile Access
Virtual Call Center
Web Conferencing

Business VoIP

Call Parking
Call Recording
Contact Management
Encryption
IVR / Voice Recognition
Ring Groups
SIP Trunking
Unified Communications
Voice Quality Enhancement

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

SIP Trunk

Automatic Fail-over Routing
Call Data Records
Caller ID
Disaster Recovery
International Numbers
Multiple DID Options
PSTN Forwarding
Toll-Free Numbers
e911

Telephony

Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration

Categories and Features

Business Phone Systems

Call Logging
Call Monitoring
Call Recording
Call Routing
Employee Directory
IVR / Voice Recognition
Mobile Access
Virtual Call Center
Web Conferencing

Business VoIP

Call Parking
Call Recording
Contact Management
Encryption
IVR / Voice Recognition
Ring Groups
SIP Trunking
Unified Communications
Voice Quality Enhancement

Telephony

Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration

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