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What is CCStorage?

Running a self-storage facility has become remarkably straightforward and efficient. You can track units, customers, payments, and much more with ease. Thanks to a secure online portal, tenants can access their accounts without any hassle. Getting started is incredibly simple and takes only five minutes, with no setup fees or monthly charges required. A single flat rate applies for credit card transactions. Customers can log in via a personalized URL to manage payments and view their invoices. The software is offered at no cost, and you only incur expenses when processing credit card payments, with rates depending on your monthly transaction volume. We maintain a consistent percentage rate for both credit card and ACH transactions. By automating your self-storage operations, you can provide your tenants with the flexible payment options they need. We strongly believe that adopting electronic payments is vital for the success of any self-storage business, although it's important to recognize that this change may take some time to implement. Furthermore, you can monitor cash and check payments at no additional cost, ensuring that all your billing is well-organized within the system. Our clear flat rate for credit card transactions simplifies the billing process and enhances convenience for both operators and tenants. Embracing automation not only optimizes processes but also greatly enhances customer satisfaction, making your facility more appealing to prospective tenants. In this ever-evolving digital landscape, staying ahead means adapting to new technologies that can elevate your business.

What is Automated Storage Call Center?

Automated Storage Call Center focuses on delivering remote operational and call-center services specifically designed for self-storage facilities, aiming to enhance or fully replace on-site personnel. Their extensive offerings are available 24/7, encompassing customer interaction management and operational duties that include handling both inbound and outbound calls, following up on missed communications, processing rent and move-ins/outs, nurturing leads, assisting tenants, and managing payment procedures via phone and automated systems. Furthermore, they adeptly handle collections for overdue accounts through multiple communication avenues such as phone, text, and email, while also supervising auction processes for tenants who have defaulted on payments. By employing local phone numbers and interactive voice response (IVR) technology, they ensure thorough documentation of calls, performance insights, and support in various languages, alongside providing website assistance and seamless integration with top storage management software solutions. Their pricing model is structured according to the number of storage units, featuring tiered plans, initial setup fees, extra charges for rollover calls, and a variety of optional services tailored to meet customer demands. With this extensive array of features, they aspire to optimize operations and elevate customer satisfaction for self-storage businesses universally, demonstrating a commitment to innovation and efficiency in the industry.

Media

Media

Integrations Supported

6Storage
Cubby
Hummingbird
SiteLink Web Edition
WebSelfStorage
monday.com
storEDGE

Integrations Supported

6Storage
Cubby
Hummingbird
SiteLink Web Edition
WebSelfStorage
monday.com
storEDGE

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$2.25 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

CCStorage

Company Location

United States

Company Website

www.ccstorage.com

Company Facts

Organization Name

Automated Storage Call Center

Date Founded

2021

Company Location

Iceland

Company Website

www.automatedstoragecallcenter.com

Categories and Features

Self Storage

Customer Management
Deposit Tracking
Gate/Access Control
Interactive Property Map
Late Fee Calculation
Lead Management
Move-In / Move-Out Wizard
Multi-Location

Categories and Features

Self Storage

Customer Management
Deposit Tracking
Gate/Access Control
Interactive Property Map
Late Fee Calculation
Lead Management
Move-In / Move-Out Wizard
Multi-Location

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