Ratings and Reviews 332 Ratings
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What is CDK Global?
For five decades, CDK has been delivering innovative solutions that empower dealers to manage their operations and forge stronger connections with customers at over 15,000 retail sites throughout North America.
The CDK Dealership Xperience enhances the potential for dealers by offering a range of sophisticated solution suites that integrate smoothly with our Foundations Suite, thereby driving performance improvements.
• Foundations Suite: This is the foundational element of the platform that provides essential, built-in capabilities necessary for effectively managing all dealership workflows while ensuring an exceptional customer experience from the outset.
• Fixed Operations Suite: Recognized as the most extensive solution available, it enables dealers to cultivate customer loyalty, optimize parts and service operations, and enhance profitability.
• Modern Retail Suite: This suite minimizes friction in the buying process and elevates customer engagement and revenue by streamlining and simplifying the purchasing experience that consumers now anticipate.
• Intelligence Suite: It leverages the power of data-driven insights to enhance performance and foster customer loyalty through the use of advanced analytics, artificial intelligence, and machine learning.
In summary, CDK's comprehensive offerings are designed to address the evolving needs of dealerships and their customers, ensuring they remain competitive in a rapidly changing market landscape.
What is ActivEngage?
Enhancing the customer experience involves streamlining communication across various departments and channels. We are convinced that exceptional individuals form the backbone of a successful business, which is why our omnichannel managed messaging services are staffed solely by real people who bring a personal touch and human insight to every interaction. By nurturing connections that are founded on empathy and authenticity, we excel in ways that A.I. and automated systems cannot, fostering meaningful relationships that result in impressive conversion rates and increased sales for our valued clients. Elevate your lead generation initiatives with unmatched customer insights; DataWise offers a comprehensive understanding of consumer behavior along with additional analytics to accelerate the purchasing journey. Our integration with multiple digital retail platforms provides human-centered guidance, simplifying intricate buying processes, reducing drop-offs, and ultimately boosting sales. This human element not only enhances the customer experience but also cultivates enduring loyalty and satisfaction, ensuring that clients feel valued and understood throughout their purchasing journey. In a competitive marketplace, this focus on personalized service can set your business apart from the rest.
Integrations Supported
Xtime
AutoRaptor CRM
Bitesize
DealerVault
Elite EXTRA
Handwrytten
ImEX Online
KeyTrak
Longview Tax
Marchex
Integrations Supported
Xtime
AutoRaptor CRM
Bitesize
DealerVault
Elite EXTRA
Handwrytten
ImEX Online
KeyTrak
Longview Tax
Marchex
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
CDK Global
Date Founded
1974
Company Location
United States
Company Website
www.cdkglobal.com
Company Facts
Organization Name
ActivEngage
Date Founded
2007
Company Location
United States
Company Website
www.activengage.com
Categories and Features
Auto Dealer
Accounting
Buy-Here-Pay-Here
Collections Management
Contact Database
Customer Database
Document Management
F&I Management
Financing Management
Form Printing
Inventory Management
Lease Management
New Car Dealer
New Car Lot
Online Inventory
Parts Management
Sales Management
Service Department
Used Car Lot
Website Integration
Auto Dealer Accounting
Buy-Here-Pay-Here
Collections Management
Expense Management
Financing Management
Inventory Management
Lease-Here-Pay-Here
Parts Management
Payroll Management
Recurring Billing
Sales Management
Sales Tax Management
Service Department
Automotive CRM
Call Logging
Contact Management
Customer Support
Inventory Management
Lease Management
List Management
Marketing Automation
Product Catalog
Quotes / Proposals
Service Department Management
Showroom Management
Territory Management
Dealership Management
Accounting
Auto Dealerships
Collections Management
Contact Database
Customer Database
Document Management
Equipment Dealerships
F&I Management
Financing Management
Form Printing
Lease Management
Marine Dealerships
Online Inventory
Parts Management
Powersports Dealerships
RV Dealerships
Service Department
Trailer Dealerships
Used Car Dealerships
Website Integration
Categories and Features
Automotive CRM
Call Logging
Contact Management
Customer Support
Inventory Management
Lease Management
List Management
Marketing Automation
Product Catalog
Quotes / Proposals
Service Department Management
Showroom Management
Territory Management
Chatbot
Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration
Live Chat
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking
