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What is Complete XRM?

Every business possesses its own unique characteristics, regardless of its size or the sector it belongs to. This brings us to an important consideration: why settle for standardized software that fails to adapt to your specific requirements? At Complete XRM, we encourage you to steer your business beyond traditional limitations by offering software solutions that you can customize to reflect your individual philosophies and workflows. Our name, Complete XRM, embodies our commitment to providing all-encompassing software solutions that deliver the essential "X-factor" to seamlessly align with your business operations. Our services go far beyond just CRM; they include any form of relationship management necessary to meet your distinct objectives. Have you identified what your X-factor is? What makes your business stand out in the marketplace? We are dedicated to helping you tailor our software into a bespoke instrument that genuinely embodies your organization's identity. Additionally, we recognize that the needs of our clients can change over time, and we are committed to being your partner throughout that evolving journey. By fostering a close relationship, we ensure that our software continues to meet your dynamic demands as your business grows and evolves.

What is Behavioral Signals?

AI-Mediated Conversations (AI-MC) serves as an automated phone routing solution that leverages emotion AI and voice data to effectively connect customers with the most suitable agent for their needs. This intelligent matching process is informed by profile data and advanced algorithms, honed through extensive research in natural language processing and behavioral signal analysis. In every interaction, regardless of the context—be it sales, support, or collections—there exists an enabler that facilitates the achievement of mutual goals, often manifested in the formation of rapport between individuals. The dynamics of human interaction vary significantly, as the level of affinity between two people can profoundly influence the outcome of their communication. Certain personality traits and behaviors enhance our compatibility with specific individuals, thereby impacting the effectiveness of conversations aimed at boosting sales or improving collections. By strategically guiding these conversational dynamics, businesses can optimize their interactions. Additionally, our Oliver API acts as the driving force behind AI-MC, providing essential support for other integrations like Genesys and Uniiphore that seek to harness Emotion AI capabilities. This interconnected technological framework not only enhances customer experience but also streamlines operational efficiency across various platforms.

Media

Media

Integrations Supported

Genesys Cloud CX
Uniphore

Integrations Supported

Genesys Cloud CX
Uniphore

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

COMPLETExRM

Company Website

www.completexrm.com

Company Facts

Organization Name

Behavioral Signals

Date Founded

2016

Company Location

United States

Company Website

behavioralsignals.com

Categories and Features

CRM

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

Categories and Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Customer Engagement

Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content

Customer Satisfaction

360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

Emotion Recognition

Facial Emotions
Facial Expression Analysis
Machine Learning
Photo Emotions
Speech Emotions
Video Emotions
Written Text Emotions

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