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What is CRMUnleashed?

CRMUnleashed Help desk software offers users an intuitive interface for monitoring their support team's performance, allowing them to switch between different dashboard views with a simple click. As a web-based application, it guarantees that users can retrieve their information from any place and at any time, provided they have internet access and a suitable device, be it a computer, laptop, iPhone, or iPad. This functionality ensures that you remain in tune with your support team's operations regardless of your location. To improve the customer experience, CRMUnleashed features a secure web portal where clients can submit new support requests, track existing ones, and communicate with their designated support personnel. Establishing and nurturing strong relationships with customers is critical, and utilizing tools that enhance satisfaction is crucial for sustained success. Moreover, this software not only simplifies communication but also cultivates a trusting bond between customers and the support team, ultimately leading to a more effective service delivery process. By prioritizing these aspects, CRMUnleashed positions itself as a key player in fostering customer loyalty and engagement.

What is CA Service Desk Manager?

The combination of mobility, collaborative self-service, and the cutting-edge xFLow analyst user interface creates a modern experience for users to access services and accomplish tasks, which in turn boosts user engagement, satisfaction, and productivity levels. Our IT service desk solution incorporates advanced change management features, extensive automation, and ready-made best practice content, all of which contribute to a proactive IT service management approach that mitigates financial risks and reduces operational costs. Tailored specifically for IT service desk analysts, CA Service Desk Manager allows them to enhance their productivity through a seamless experience, empowering them to deliver outstanding customer service without the constraints of cumbersome processes or overwhelming metrics. This solution promotes teamwork by dismantling silos and improving communication, rather than depending on disjointed knowledge resources. By providing IT teams with a robust framework for managing services in a connected landscape, we strive to enhance both system and human intelligence, transforming them into an integrated, collaborative IT entity that aligns with broader business goals. Ultimately, this cohesive strategy ensures that IT services are not just efficient but also in sync with the strategic aspirations of the organization, thus paving the way for future growth and success. This commitment to innovation and collaboration positions IT as a vital partner in achieving organizational excellence.

Media

Media

Integrations Supported

Axonius
Chronicle SOAR
OpsHub
UniAgent

Integrations Supported

Axonius
Chronicle SOAR
OpsHub
UniAgent

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Force Software

Company Website

www.crmunleashed.com

Company Facts

Organization Name

Broadcom

Date Founded

1991

Company Location

United States

Company Website

www.broadcom.com/info/clarity-sm/service-desk-manager

Categories and Features

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Categories and Features

IT Service

Contract Management
IT Asset Management
Incident Management
Knowledge Management
Release Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management

ITSM

Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal

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