CRMUnleashed Reviews

Discover user-friendly, highly-rated Help Desk software designed for service teams aiming to maximize efficiency with limited resources. Simplisys Service Desk delivers adaptable solutions suitable for support teams of various sizes. - Handle multiple communication channels through a single interface. - Access to tickets is controlled based on roles. - Automatic ticket creation and acknowledgment via email integration. - Comprehensive reporting tools paired with interactive dashboards. - A customer portal tailored to specific roles. - Easy-to-implement business rules and workflows to facilitate automation. - APIs available for seamless integration with external software. We pride ourselves on exceptional support and industry-leading service. Instead of sifting through countless online resources, reach out to us directly for assistance. Our dedicated team is ready to help streamline your support processes further.

ServiceDesk Plus Cloud stands out as a premier online service desk software, designed for ease of use and powered by ManageEngine, the IT segment of Zoho. This SaaS solution enables organizations to deliver exceptional support services to their customers. With over 100,000 IT service desks globally leveraging this cloud-based ticketing platform, it streamlines the process of tracking and managing IT tickets, facilitating faster issue resolution and enhancing user satisfaction. Featuring ready-to-use ITIL workflows, the software allows for comprehensive management of the entire lifecycle associated with IT issues, problems, and projects. Users can establish support SLAs, define escalation procedures, and maintain compliance with organizational standards. Additionally, it automates the distribution, categorization, and classification of tickets, adhering to pre-established business rules. Timely notifications and alerts can be configured to promote prompt ticket resolution. By empowering users with greater control and minimizing the need for in-person visits, the platform includes a service catalog and self-service portal, enabling users to create and track their own tickets while also searching for potential solutions. This user-centric approach not only optimizes service delivery but also fosters an environment of self-sufficiency.

Our bespoke, cloud-based office space management software offers facility managers, HR professionals, office administrators, and CFOs the ability to monitor their work environment in real-time and modify office layouts as needed. This solution is particularly well-suited for mid-sized businesses with over 150 employees as well as larger enterprises. Designed to effectively support the modern hybrid workforce, this SaaS platform serves as a comprehensive tool for managing workspace needs seamlessly. - Tailored seating arrangements that enhance employee efficiency. - An intuitive app that facilitates quick reservations for desks and meeting rooms, perfect for those implementing a hybrid working model. - Instantaneous updates that deliver a clear overview of seating distributions and hot desk reservations. Begin utilizing POC Systems’ office space planning software within just a few days to transform your workspace management experience. With our solution, you can streamline operations and improve employee satisfaction at the same time.