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Ratings and Reviews 0 Ratings
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What is CRMoptics?
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What is Artera?
Healthcare organizations use Artera to deploy voice AI agents that manage routine patient conversations, from appointment scheduling and intake to referral management, payments, and care gap outreach, reducing administrative burden while improving patient access. The platform, Artera Harmony, connects fragmented communication into coordinated patient engagement across text, phone, email, and voice AI, with deep EHR integrations that automate the right message at the right time. AI Service Squads work directly with provider teams to design custom solutions around each practice's unique operational needs. Trusted by 1,000+ specialty practices, FQHCs, health systems, and federal agencies with 11+ years of healthcare-native experience.
Key capabilities include AI-powered Smart Inbox, which consolidates all patient conversations in one place, surfacing high-priority messages so staff focus where it matters most. Automated workflows support complex care journeys, from appointment reminders and care gap closure to post-visit follow-ups and intake preparation, without requiring staff intervention. Built-in reporting tools provide real-time visibility into patient engagement rates, message volume, response times, and no-show recovery revenue.
Artera's voice AI agents are purpose-built for healthcare, handling routine conversations that consume staff time so teams can focus on patients who need a human touch. AI Service Squads, dedicated teams of Artera's AI builders, collaborate directly with each practice to design, implement, and support custom AI solutions around their workflows and EHR environment.
Security is foundational: SOC 2 Type 2, HITRUST certified, HIPAA compliant, and FedRAMP Class D Certified (FedRAMP High). Identifiable patient data is never used to train AI models.
2B+ Annual Comms. | #1 Best in KLAS (Patient Communications, 2026) | 11+yrs Healthcare-Native Experience | FedRAMP Class D Certification | 200M+ Patients | 1,000+ Healthcare Providers
Integrations Supported
AdvancedMD
EpicCare EMR
Greenway Health
MEDITECH Expanse
ModMed
NextGen Healthcare EHR
Oracle Health Ambulatory EHR
Oracle Health EHR
Veradigm EHR
athenaOne
API Availability
Has API
API Availability
Pricing Information
Pricing not provided
Free Version
Pricing Information
Pricing not provided
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
Linux
Supported Platforms
SaaS
Customer Service / Support
Standard Support
Web-Based Support
Customer Service / Support
Standard Support
Web-Based Support
Training Options
Webinars
Online Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
CRMoptics
Company Location
Belgium
Company Website
www.crmoptics.com
Company Facts
Organization Name
Artera
Date Founded
2015
Company Location
United States
Company Website
artera.io
Categories and Features
Appointment Reminder
Appointment Scheduling
Calendar Management
Call Reminders
Email Reminders
Online Booking
Payment Reminders
Recurring Appointments
Rescheduling
SMS Messaging
Appointment Scheduling
Appointment Reminders
Calendar Sync
Client Database
Mobile Access
Multi-Location
Online Booking
Online Payments
Recurring Appointments
Direct Mail Automation
Campaign Management
Event Triggered Mailings
Mailing Services Integration
Pre-made Templates
Printing Services Integration
Medical Inventory
Purchasing
Supply Management
Usage Tracking
Medical Scheduling
Appointment Management
Billing & Invoicing
Drag & Drop
Facility Scheduling
Multi-Location
No-Show Tracking
Patient Records
Patient Scheduling
Recurring Appointments
Staff Scheduling
Optometry
Appointment Management
Insurance Management
Inventory Management
Patient Records
Recall Tracking
Patient Engagement
Appointment Scheduling
Collaboration
Messaging
Mobile Access
Personal Health Record
Self Management
Patient Portal
Appointment Confirmations
Appointment Scheduling
Bill Payment
Health Record Access
Intake Forms
Secure Messaging
Categories and Features
AI Agents for Healthcare
Not specified
AI Voice Agents
Not specified
Appointment Reminder
Appointment Scheduling
Call Reminders
Email Reminders
Online Booking
Payment Reminders
Rescheduling
SMS Messaging
Two-Way Messaging
Healthcare AI
Not specified
HIPAA Compliant Messaging
Not specified
Medical Scheduling
Not specified
Patient Engagement
Appointment Scheduling
Care Planning
Collaboration
Messaging
Mobile Access
Patient Education
Patient Portal
Self Management
Patient Experience
Not specified
Patient Intake
Not specified
Patient Relationship Management (PRM)
Not specified
Patient Scheduling
Not specified