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What is CX Index?

The platform facilitates the gathering of customer insights while providing an assortment of tools to amplify this feedback, which ultimately enhances the overall customer experience. Moreover, it grants access to a variety of resources aimed at strengthening brand reputation and improving interactions with consumers across leading social media platforms. With sophisticated integrations and automation features, engaging with customers has never been more straightforward. The positive correlation between enhanced customer loyalty and retention directly contributes to improved returns on investment. By thoroughly examining feedback, businesses can achieve greater operational efficiency and improve the quality of their customer experience delivery. You are capable of capturing and evaluating customer sentiments at any time across multiple channels, turning feedback into insights that can significantly boost your business’s financial health. Empower your teams to transform dissatisfied customers into passionate advocates for your brand. Additionally, thorough analysis of crucial feedback and sentiments from diverse sources enables a deeper understanding of how customers perceive your brand. This ensures that your strategies and responses are not only effective but also finely tuned to cater to customer needs, fostering a more robust connection with your audience. By continuously adapting to customer feedback, companies can create a dynamic environment that promotes sustainable growth and loyalty.

What is Affogata?

Harness the ability to reveal customer preferences and feelings by tracking every engagement across online platforms, social networks, and business applications, turning this data into practical insights for your brand. Achieve a nuanced understanding of brand perception and identify significant trends while closely monitoring your rivals. With extensive coverage of social media, web interactions, and internal business resources, every pertinent dialogue is captured. Empower your teams with customized insights utilizing Affogata's adaptable visualization tools and data export options. Ensure prompt responses with real-time analytics from Affogata, guaranteeing that no conversation goes unaddressed. Evaluate customer feedback on your campaigns and messaging to improve your Net Promoter Score (NPS) through sentiment analysis that contextualizes the quality of your service. Investigate the product features your customers desire and pinpoint areas where competitors might have an edge. Furthermore, identify influencers and emerging trends on your social media platforms and private communities to gain a comprehensive view of your brand’s reputation while remaining alert to potential risks. This thorough strategy not only helps you engage proactively but also positions you to adapt swiftly in a fast-changing market environment, ultimately driving growth and customer satisfaction.

Media

Media

Integrations Supported

Intercom
Salesforce
Slack
Zendesk

Integrations Supported

Intercom
Salesforce
Slack
Zendesk

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

CX Index

Company Location

Ireland

Company Website

cxindex.com

Company Facts

Organization Name

Affogata

Date Founded

2020

Company Location

Israel

Company Website

www.affogata.com

Categories and Features

Customer Feedback

Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

Natural Language Processing

Co-Reference Resolution
In-Database Text Analytics
Named Entity Recognition
Natural Language Generation (NLG)
Open Source Integrations
Parsing
Part-of-Speech Tagging
Sentence Segmentation
Stemming/Lemmatization
Tokenization

Categories and Features

Audience Intelligence

AI / Machine Learning
Audience Segmentation
Competitive Intelligence
Content Tracking
Data Visualization
Data-Driven Insights
Filters / Search
Image Recognition
Sentiment Analysis
Social Listening
Social Media Analytics
Trend Tracking

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