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What is Call SWEET!?

Call SWEET! Call Accounting provides vital insights that are crucial for effectively streamlining your business operations. Through extensive reporting on all incoming, outgoing, and internal calls, you can analyze your telecommunications activities from multiple angles. This tool enables you to track specific information related to individual extensions, departments, or various locations, allowing for essential adjustments aimed at boosting productivity and operational efficiency. You can save precious time by automating the delivery of the reports you need, whether that be daily, weekly, monthly, or as a one-off event. Additionally, integrating contact center analysis into your routine workflow is simplified with the option for scheduled report generation. Accessible via any web browser, Call SWEET! empowers remote employees and managers to create important reports directly from their home offices. With just a few clicks, you can receive immediate reports, and you also have the option to export these reports in PDF or Excel format for deeper analysis or distribution. This intuitive system not only keeps you informed but also enhances your agility in making strategic business decisions. Overall, Call SWEET! is an essential tool that can significantly elevate your operational capabilities.

What is Call Record Analyzer?

Are you interested in creating detailed visual reports for your Cisco UC environment? Consider CRA, a powerful cloud-based solution specifically crafted for web call detail reporting and analytics tailored to Cisco® Unified Communications Systems. This cutting-edge tool grants remarkable insights into your UC framework, enabling you to swiftly identify essential calling patterns. You can produce customized reports for different departments, which aids in diagnosing voice and video Quality of Service (QoS) issues on an individual call basis. With features such as adjustable column title definitions and varied data formatting options, you can easily navigate through specific call records. Moreover, CRA provides visual depictions of call flows, thorough device usage analytics, and the capability to differentiate between internal and external calls. You can also assign personalized caller-ID labels and track the talk time utilization of any given device, revealing who initiated or received particular calls. In addition, the platform allows for an exploration of the reasons behind call disconnections and the identification of the most active communicators within each department, enhancing overall communication management and effectiveness. By utilizing CRA, you're not just gaining insights; you're transforming the way your organization interacts through its communication systems.

Media

Media

Integrations Supported

Adobe Acrobat
Cisco Webex
Microsoft Excel

Integrations Supported

Adobe Acrobat
Cisco Webex
Microsoft Excel

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$415 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

DATEL Software Solutions

Company Website

www.datel-group.com/solutions/call-sweet

Company Facts

Organization Name

Intelligent Visibility

Date Founded

2014

Company Location

United States

Company Website

www.callrecordanalyzer.com

Categories and Features

Call Accounting

By-Extension Reporting
Call Duration
Call Monitoring
Call Volume
Caller Identification
Inbound Reporting
Outbound Reporting
Unattended Call Management
Who Answered Log

Categories and Features

Call Accounting

By-Extension Reporting
Call Duration
Call Monitoring
Call Volume
Caller Identification
Inbound Reporting
Outbound Reporting
Unattended Call Management
Who Answered Log

VoIP Monitoring

Alerts / Notifications
Call Detail Record (CDR) Analysis
Call Quality Monitoring
IP SLA Monitoring
Jitter Testing
Latency Monitoring
MOS Monitoring
Packet Loss Monitoring
QoS Monitoring
Reporting / Analytics
Troubleshooting

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