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Ratings and Reviews 0 Ratings
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What is CallBroker Report View?
CALLBROKER Report View is a robust server-based application designed to assist communications administrators or managers in analyzing and comprehending their organization's call flow dynamics. Specifically created to improve the overall experience for users of Cisco Unified Communications, this reporting tool imposes no limitations on the quantity of IP phones or calls, equipping communications managers with essential resources to quickly assess and make informed choices about organizational communications. With its user-friendly web-based interface, CALLBROKER Report View offers comprehensive oversight of both internal and external call traffic. Its design is particularly beneficial for call centers, as it provides valuable insights into agent performance, queue statistics, and a wide range of data that supports any customer relationship management system, including details on answered calls, abandoned calls, talk times, waiting periods, and average wait durations. In addition, it integrates effortlessly with Cisco CUCM via AXL or LDAP, and includes features like email notifications and the ability to export reports in PDF and Excel formats, thus enhancing operational efficiency and aiding in better decision-making processes. The extensive analysis and adaptability offered by CALLBROKER Report View render it an essential tool for organizations aiming to refine their communication strategies, making it indispensable for continuous improvement in service delivery and customer satisfaction. Organizations that leverage this tool can expect to see significant enhancements in their overall communication effectiveness and operational workflow.
What is Akkadian Provisioning Manager?
We streamline the management of Cisco Collaboration across various applications and servers, providing a user-friendly, all-in-one solution that requires no extra modules and allows for extensive customization. Akkadian Provisioning Manager seamlessly integrates with every application within the Cisco Collaboration suite, such as Unity Connection, CUCM, Webex Meetings, Webex Teams, Jabber, and call center solutions like UCCX and Packaged-UCCE. With a single interface, UC Administrators and HelpDesk staff can effortlessly onboard new employees without the need for manual data entry or individual logins to each Cisco application being set up for the new hire. As a result, our clients often observe a remarkable 90% reduction in time spent and cut costs by half, completing tasks in just a fraction of the usual time it would take. This efficiency not only enhances productivity but also allows teams to focus on more strategic initiatives rather than getting bogged down in administrative tasks.
Integrations Supported
Adobe Acrobat
Cisco Unified Communications Manager
LDAP
Microsoft Excel
OneLogin
Salesforce
ServiceNow
VMware ESXi
Integrations Supported
Adobe Acrobat
Cisco Unified Communications Manager
LDAP
Microsoft Excel
OneLogin
Salesforce
ServiceNow
VMware ESXi
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
DAFQUEST
Date Founded
2012
Company Location
Spain
Company Website
www.dafquest.com/callbroker_report_view.html
Company Facts
Organization Name
Akkadian Labs
Date Founded
2013
Company Location
United States
Company Website
www.akkadianlabs.com
Categories and Features
Call Accounting
By-Extension Reporting
Call Duration
Call Monitoring
Call Volume
Caller Identification
Inbound Reporting
Outbound Reporting
Unattended Call Management
Who Answered Log
Categories and Features
Unified Communications
Audio / Video Conferencing
Calendar Management
Call Recording
Call Routing
Chat / Messaging
Fax Management
File Sharing
Mobile Access
Multi-User Collaboration
Voice Mail
