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Ratings and Reviews 0 Ratings
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What is CallBroker Report View?
CALLBROKER Report View is a robust server-based application designed to assist communications administrators or managers in analyzing and comprehending their organization's call flow dynamics. Specifically created to improve the overall experience for users of Cisco Unified Communications, this reporting tool imposes no limitations on the quantity of IP phones or calls, equipping communications managers with essential resources to quickly assess and make informed choices about organizational communications. With its user-friendly web-based interface, CALLBROKER Report View offers comprehensive oversight of both internal and external call traffic. Its design is particularly beneficial for call centers, as it provides valuable insights into agent performance, queue statistics, and a wide range of data that supports any customer relationship management system, including details on answered calls, abandoned calls, talk times, waiting periods, and average wait durations. In addition, it integrates effortlessly with Cisco CUCM via AXL or LDAP, and includes features like email notifications and the ability to export reports in PDF and Excel formats, thus enhancing operational efficiency and aiding in better decision-making processes. The extensive analysis and adaptability offered by CALLBROKER Report View render it an essential tool for organizations aiming to refine their communication strategies, making it indispensable for continuous improvement in service delivery and customer satisfaction. Organizations that leverage this tool can expect to see significant enhancements in their overall communication effectiveness and operational workflow.
What is CMar4Pabx?
This all-encompassing and intuitive professional call accounting software is designed for Microsoft PCs and connects effortlessly with any PABX system through its SMDR or CDR port, utilizing either a serial (RS232) or Ethernet network connection. It compiles essential information by capturing records of all calls handled by the PABX system, regardless of whether they are incoming or outgoing. Designed for ease of use, the software allows users to explore reports arranged in tree-like structures (boards) where summary data can be double-clicked to access sub-reports or detailed call tables, significantly reducing the demand for tedious data entry. Users can benefit from a total of 14 standard reports and 63 visually engaging 2D and 3D bar chart reports, as well as extensive database management functionalities that encompass Users, Extensions, Departments, Phonebooks, CO-Lines, and Pricing. Furthermore, the software facilitates both automatic and manual report printing, incorporates multi-user password protection, includes inactivity detection that prompts users back to the login screen, and offers real-time updates on PABX status. With all these features, it becomes an indispensable resource for effective call management in any business environment, ensuring streamlined operations and enhanced productivity.
Media
No images available
Integrations Supported
Adobe Acrobat
Cisco Unified Communications Manager
LDAP
Microsoft Excel
VMware ESXi
Integrations Supported
Adobe Acrobat
Cisco Unified Communications Manager
LDAP
Microsoft Excel
VMware ESXi
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
$539
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
DAFQUEST
Date Founded
2012
Company Location
Spain
Company Website
www.dafquest.com/callbroker_report_view.html
Company Facts
Organization Name
MarwanSoft
Date Founded
1990
Company Location
Kuwait
Company Website
www.CppWebExpert.com
Categories and Features
Call Accounting
By-Extension Reporting
Call Duration
Call Monitoring
Call Volume
Caller Identification
Inbound Reporting
Outbound Reporting
Unattended Call Management
Who Answered Log
Categories and Features
Call Accounting
By-Extension Reporting
Call Duration
Call Monitoring
Call Volume
Caller Identification
Inbound Reporting
Outbound Reporting
Unattended Call Management
Who Answered Log