Company Website

Ratings and Reviews 845 Ratings

Total
ease
features
design
support

Ratings and Reviews 0 Ratings

Total
ease
features
design
support

This software has no reviews. Be the first to write a review.

Write a Review

What is CallTrackingMetrics?

CallTrackingMetrics stands out as the sole SaaS platform that integrates call tracking and conversion intelligence to enhance contact center automation, leading to a more tailored experience for customers. Discover which marketing initiatives are driving leads or conversions, and leverage that information to create automated call flows that enhance your contact center operations. With our comprehensive suite of phone, text, online, and live chat tools, you can achieve seamless communication across your entire organization. More than 100,000 users around the globe rely on CallTrackingMetrics to streamline communications for their sales, marketing, and service teams, ensuring efficiency and effectiveness in their outreach efforts. Our call tracking capabilities include dependable dynamic number insertion (DNI) for precise session-level attribution, as well as local and toll-free tracking numbers, which offer omnichannel attribution across calls, texts, and form submissions. Additionally, our contact center solutions feature a user-friendly browser-based softphone, along with intelligent routing options to optimize call management. Embracing these advanced features can significantly elevate your organization's customer interaction strategy.

What is ATLAS?

**CallAtlas.io: Transforming the Landscape of Call Tracking Solutions** CallAtlas.io represents an innovative approach to call tracking software, equipping businesses with essential tools for efficiently handling their incoming calls. Among its standout features are local and toll-free phone numbers across various countries, a paper call network, capabilities for call recording, and advanced call routing, making it an indispensable choice for organizations aiming to enhance their call management operations. **Highlighted Features:** - **Global Local and Toll-Free Number Options:** CallAtlas.io provides a diverse selection of local and toll-free phone numbers from numerous countries, which empowers businesses to create a local footprint in different regions. This functionality not only facilitates expansion but also helps attract a broader customer base on a global scale. - **Innovative Paper Call Network:** The platform’s paper call network enables businesses to generate leads through traditional print advertising. By connecting distinct phone numbers to specific advertisements, companies can monitor the success of their print initiatives and adjust their marketing tactics accordingly. - **Comprehensive Call Recording:** With the call recording feature offered by CallAtlas.io, businesses can capture their incoming calls, which can be utilized for quality control and staff training, ensuring continuous improvement in customer interaction. The combination of these features positions CallAtlas.io as an essential tool for businesses seeking to optimize their communication strategies and drive growth.

Media

Media

Integrations Supported

AgencyAnalytics
Constant Contact Lead Gen & CRM
DenGro
Drift
Gong
Google Ads
Google Analytics
HubSpot CRM
Lightning Step
MeisterTask
Mixpanel
Rank Ranger
Salesforce
SendGrid
Snapchat
Sunwave
Unbounce
VWO Testing
WordPress
Zapier

Integrations Supported

AgencyAnalytics
Constant Contact Lead Gen & CRM
DenGro
Drift
Gong
Google Ads
Google Analytics
HubSpot CRM
Lightning Step
MeisterTask
Mixpanel
Rank Ranger
Salesforce
SendGrid
Snapchat
Sunwave
Unbounce
VWO Testing
WordPress
Zapier

API Availability

Has API

API Availability

Has API

Pricing Information

$79 per month
Free Trial Offered?
Free Version

Pricing Information

$49.99/month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

CallTrackingMetrics

Date Founded

2012

Company Location

United States

Company Website

www.calltrackingmetrics.com

Company Facts

Organization Name

The Telephony Co.

Date Founded

2024

Company Location

United States

Company Website

callatlas.io

Categories and Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Call Recording

Archiving
Call Sharing
Distributed Call Recording
Event Triggered Recording
File Transfer
Instant Retrieval
On-Demand Recording
Recording Bookmarking
Scheduled Recording
Screen Activity Recording
Video Call Recording

Call Tracking

CRM
Call Log
Call Recording
Call Routing
Caller Identification
Campaign Management
Conversion Tracking
IVR / Voice Recognition
Keyword Tracking

Conversation Intelligence

AI Insights
Account Health Alerts
Call Analytics
Call Recording
Call Recording Cloud Storage
Call Snippets
Call Transcription
Call/Meeting Sharing
Sales Coaching
Topic Tags
Topic-Based Analytics
Video Conferencing Analytics
Win/Loss Analysis

IVR

Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail

Marketing Attribution

Attribution Modeling
Audience Segmentation
Conversion Tracking
Cross-Channel Attribution
Customer Journey Mapping
Multi-Touch Attribution
Predictive Analytics
ROI Tracking

Softphone

Audio / Video Conferencing
Call Logging
Call Recording
Call Transfer
Caller Identification
Chat / Messaging
Contact Management
Fax Management

Speech Analytics

Automatic Transcription
Call Center Management
Call Recording
Customer Experience Management
Data Security
Natural Language Processing
Predictive Analytics
Self-Service Search
Sentiment Analysis
Surveys & Feedback

Categories and Features

Call Tracking

CRM
Call Log
Call Recording
Call Routing
Caller Identification
Campaign Management
Conversion Tracking
IVR / Voice Recognition
Keyword Tracking

Popular Alternatives

Popular Alternatives

TrackBiz Reviews & Ratings

TrackBiz

Track Sources Communications