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What is CallTrackingMetrics?
CallTrackingMetrics stands out as the sole SaaS platform that integrates call tracking and conversion intelligence to enhance contact center automation, leading to a more tailored experience for customers. Discover which marketing initiatives are driving leads or conversions, and leverage that information to create automated call flows that enhance your contact center operations. With our comprehensive suite of phone, text, online, and live chat tools, you can achieve seamless communication across your entire organization. More than 100,000 users around the globe rely on CallTrackingMetrics to streamline communications for their sales, marketing, and service teams, ensuring efficiency and effectiveness in their outreach efforts.
Our call tracking capabilities include dependable dynamic number insertion (DNI) for precise session-level attribution, as well as local and toll-free tracking numbers, which offer omnichannel attribution across calls, texts, and form submissions. Additionally, our contact center solutions feature a user-friendly browser-based softphone, along with intelligent routing options to optimize call management. Embracing these advanced features can significantly elevate your organization's customer interaction strategy.
What is Akkompany?
Akkompany serves as an in-call speedometer specifically designed for sales conversations, enabling users to monitor their performance in real-time. This tool provides valuable insights that can be acted upon immediately, eliminating the need to wait around for feedback after a call. Who wants to spend half an hour post-call only to discover they've been dominating the conversation? If you’re constantly fixated on past interactions, you may miss opportunities to achieve greater success. Just like top athletes strive for continuous improvement, Akkompany equips you with detailed information to make better decisions for enhancing your approach. The platform's design eliminates the need for two-party consent since it doesn't involve call recordings, simplifying compliance with regulations like GDPR and CCPA. Additionally, managing your data becomes a straightforward process. The insights provided are derived from a combination of industry research, best practices, expert opinions, and our own analytical findings, ensuring that you have access to the most relevant benchmarks for your sales strategy. Ultimately, Akkompany empowers you to refine your skills and elevate your sales game.
Integrations Supported
Adobe Marketo Measure
Axis LMS
CAKE
Constant Contact Lead Gen & CRM
Easyflow
Facebook
Gong
Google Data Studio
Liine
Mailchimp
API Availability
Has API
API Availability
Pricing Information
$79 per month
All plans include unlimited users at no extra cost, while Marketing Pro and Sales Engage plans also include sub-accounts perfect for agencies and multi-location businesses.
Discounts up to 20% off for annual agreements.
Discounts up to 20% off for annual agreements.
Free Trial Offered?
Pricing Information
Pricing not provided
Supported Platforms
SaaS
Android
iPhone
iPad
Supported Platforms
SaaS
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
Training Options
On-Site Training
Company Facts
Organization Name
CallTrackingMetrics
Date Founded
2012
Company Location
United States
Company Website
www.calltrackingmetrics.com
Company Facts
Organization Name
Akkompany
Company Location
United States
Company Website
akkompany.com/faq/
Categories and Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Queue Management
Real-time Chat
Reporting/Analytics
Call Monitoring
Not specified
Call Recording
Archiving
Call Sharing
Event Triggered Recording
Call Tracking
CRM
Call Log
Call Recording
Call Routing
Caller Identification
Campaign Management
Conversion Tracking
IVR / Voice Recognition
Keyword Tracking
Contact Center Quality Assurance
Not specified
Conversation Intelligence
AI Insights
Call Analytics
Call Recording
Call Recording Cloud Storage
Call Snippets
Call Transcription
Sales Coaching
IVR
Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Text to Speech
Voice Customization
Voice Mail
Marketing Attribution
Conversion Tracking
Cross-Channel Attribution
Multi-Touch Attribution
ROI Tracking
Performance Marketing
Not specified
Softphone
Audio / Video Conferencing
Call Logging
Call Recording
Call Transfer
Caller Identification
Chat / Messaging
Contact Management
Fax Management
Speech Analytics
Automatic Transcription
Call Recording
Natural Language Processing
Sentiment Analysis
Categories and Features
Conversation Intelligence
Not specified