Company Website

Ratings and Reviews 181 Ratings

Total
ease
features
design
support

Ratings and Reviews 1 Rating

Total
ease
features
design
support

What is CareLineLive?

CareLineLive is an all-in-one, cloud-based homecare management platform trusted by over 700 home care agencies and domiciliary care providers across the UK and Australia. The platform covers rostering, scheduling, care planning, care monitoring (ECM), eMAR, payroll, invoicing and the Care Circle portal for friends and family. Subscription includes CQC (Care Quality Commission) and CIW (Care Inspectorate Wales) compliance tool MOA Benchmarking to deliver a solution combining both homecare management and compliance. Customers find the comprehensive functionality easy to use because of the intuitive user interface and enjoy excellent day-to-day support which is recognised by CareLineLive’s high rating on Trustpilot. CareLineLive is an NHS England Assured Supplier for Digital Social Care Records (DSCR). CareLineLive is accredited to ISO 27001 (Information Security), ISO 9001 (Quality Management), and Cyber Essentials Plus. In addition to being hosted on secure AWS servers with data stored in the UK (or Australia for customers there) for data sovereignty. Founded in 2014, CareLineLive is led by Managing Director Josh Hough and is headquartered in West Sussex with offices in London and Melbourne. CareLineLive is part of MAS Technicae Group and received majority investment from technology-focused investment firm Accel-KKR in June 2025. Sister companies under the same group include compliance specialist MOA and Australian aged care software provider Health Metrics. CareLineLive includes: Electronic Medication Administration Records (eMAR) for medication management Care rostering software with AI-assisted scheduling Carer Companion mobile app for Android & iOS Care Circle Portal for family member access GP Connect integration for NHS patient records Payroll and invoicing automation CQC compliance tools for UK care providers Fully managed handsets with remote wipe MOA Benchmarking's audit tool for CQC/CIW compliance

What is AxisCare?

AxisCare offers a powerful, enterprise-grade home care management solution designed specifically for non-medical Personal Care and Medicaid agencies. This award-winning platform empowers agencies to efficiently manage day-to-day operations while strategically growing their business across all 50 states and internationally. At the core of AxisCare is an intuitive scheduling system complemented by a versatile GPS Mobile App that enables real-time communication between office staff and field caregivers. The platform includes automatic invoicing, care documentation, hospitalization tracking, medication management, and robust reporting tools that provide actionable business intelligence. AxisCare excels with its specialized Veterans Affairs and Medicaid billing capabilities, offering end-to-end solutions that eliminate administrative burdens. The dedicated VA billing service manages everything from system configuration to claim submission, with safeguards against recoupments and guaranteed direct payments. For Medicaid agencies, AxisCare delivers accelerated reimbursements through EVV compliance, expert claim preparation that minimizes denials, and guidance for maximizing revenue through additional waiver programs. The platform's compliance features ensure agencies meet EVV requirements effortlessly, while geofencing technology verifies caregiver location during clock-in/out. Automated Scheduled Reports deliver critical business metrics without manual intervention, supporting data-driven decision making. AxisCare integrates seamlessly with essential business tools including QuickBooks, background check services, and caregiver training platforms. The payment processing offers next-day funding, improving cash flow management. With comprehensive training and dedicated support included, AxisCare stands as the industry's most user-friendly and complete home care management solution.

Media

Media

Integrations Supported

Access Abacus
Access Mosaic
CM
GP Connect
Google Calendar
Google Maps
Hastee
Hireology
Home Care Pulse
Keap
QuickBooks Online
QuickBooks Online Advanced
Rockerbox
Sage 50
Sage Payroll
Tapcheck
Tempaid
Twilio
Xero
ZayZoon

Integrations Supported

Access Abacus
Access Mosaic
CM
GP Connect
Google Calendar
Google Maps
Hastee
Hireology
Home Care Pulse
Keap
QuickBooks Online
QuickBooks Online Advanced
Rockerbox
Sage 50
Sage Payroll
Tapcheck
Tempaid
Twilio
Xero
ZayZoon

API Availability

Has API

API Availability

Has API

Pricing Information

£120 per month
Free Trial Offered?
Free Version

Pricing Information

$200
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

CareLineLive

Date Founded

2014

Company Location

United Kingdom

Company Website

carelinelive.com

Company Facts

Organization Name

AxisCare Home Care Software

Date Founded

2011

Company Location

United States

Company Website

axiscare.com

Categories and Features

Home Care

CareLineLive is a comprehensive management solution tailored for home care agencies of all sizes, aimed at providing safe, efficient, and personalized care. This platform is specifically designed to eliminate reliance on paper-based systems and disjointed processes, integrating scheduling, care provision, and compliance into a single, user-friendly interface. Care managers can efficiently create rotas, oversee visits, track care in real-time, and ensure precise record-keeping, all while maintaining complete transparency throughout their operation. Caregivers benefit from an intuitive mobile application that allows them to access their schedules, check in and out of appointments, document care activities and medications, and share updates on-the-go. This streamlined approach minimizes administrative burdens while enhancing the continuity of care provided to clients. With a strong emphasis on user experience, dependability, and exceptional customer service, CareLineLive enables agencies to minimize time spent on administrative tasks and allocate more resources to supporting their clients. Originally developed for the UK market, CareLineLive is also compliant with Australia's recent Aged Care Act and Support at Home regulations.

Billing & Invoicing
Care Plan Management
Caregiver Management
Client Management
Field Communication
Insurance Management
Payroll Management
Scheduling
Visit Verification

Home Health Care

CareLineLive is an innovative platform designed to enhance the management of home health care, aimed at assisting care teams in providing top-notch services within clients' residences. This all-in-one solution integrates visit scheduling, care execution, clinical documentation, and compliance monitoring into a single secure interface, which aids providers in minimizing administrative burdens while enhancing oversight. Care managers can efficiently coordinate their teams, track visits in real-time, and maintain precise records for each client. Care workers benefit from an easy-to-navigate mobile application that allows them to view schedules, document visit information, log medications, and note observations right at the point of care, which boosts accuracy and communication while cutting down on paperwork. CareLineLive is designed for both dependability and user-friendliness, enabling home health care organizations to operate more effectively while prioritizing patient safety and the quality of care. Originally developed for the UK market, CareLineLive is also fully compliant with Australia's recent Aged Care Act and Support at Home regulations, and is expanding its capabilities to support the NDIS.

Billing & Invoicing
Charting
Electronic Signature
Employee Tracking
Medication Database
Patient Intake
Scheduling
Time / Task Reporting

Categories and Features

Home Care

Billing & Invoicing
Care Plan Management
Caregiver Management
Client Management
Field Communication
Insurance Management
Payroll Management
Scheduling
Visit Verification

Home Health Care

Billing & Invoicing
Charting
Electronic Signature
Employee Tracking
Medication Database
Patient Intake
Scheduling
Time / Task Reporting

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