What is CareLineLive?
CareLineLive is an all-in-one cloud-based home care management software founded in 2014 by Managing Director Josh Hough. The company is part of MAS Technicae Group & received majority investment from Accel-KKR in 2025.
CareLineLive serves domiciliary care providers across seven countries, with primary operations in the United Kingdom and Australia. The software supports hundreds of care providers delivering care to thousands of service users daily.
CareLineLive provides cloud-based care management software that integrates staff rostering, electronic medication records (eMAR), care planning, payroll automation, and client invoicing. The platform operates across three integrated systems: the Management Portal, the Carer Companion App, and the Care Circle Portal.
The software is designed for home care agencies, domiciliary care and supported living providers, local authorities, and NHS trusts managing community care services.
CareLineLive is certified to ISO 27001 (information security) and ISO 9001 (quality management), recertified by QMS International in 2022. The company holds Cyber Essentials Plus accreditation from the UK Government and is compliant with the NHS Data Security Protection Toolkit (DSPT).
CareLineLive is listed as a NHS England Assured Supplier of Digital Social Care Records (DSCR) systems & is an approved supplier on UK Government G-Cloud 14. The software meets Professional Record Standards Body (PRSB) standards for the About Me & Personalised Care & Support Plan Standards.
CareLineLive includes:
Electronic Medication Administration Records (eMAR) for medication management
Care rostering software with AI-assisted scheduling
Carer Companion mobile app for Android & iOS
Care Circle Portal for family member access
GP Connect integration for NHS patient records
Payroll and invoicing automation
CQC compliance tools for UK care providers
Fully managed handsets with remote wipe
MOA Benchmarking's audit tool for CQC/CIW compliance
Pricing
Prices are based on the total number of carers using the software. There is no fee for admin users.
Includes the cost of MOA Benchmarking's audit tool to help maintain and improve your CQC/CIW rating. Additional MOA modules are discounted to £0.50 per carer per month.
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Company Facts
Product Details
Product Details
CareLineLive Categories and Features
Home Health Care Software
CareLineLive is an innovative platform designed to enhance the management of home health care, aimed at assisting care teams in providing top-notch services within clients' residences. This all-in-one solution integrates visit scheduling, care execution, clinical documentation, and compliance monitoring into a single secure interface, which aids providers in minimizing administrative burdens while enhancing oversight. Care managers can efficiently coordinate their teams, track visits in real-time, and maintain precise records for each client. Care workers benefit from an easy-to-navigate mobile application that allows them to view schedules, document visit information, log medications, and note observations right at the point of care, which boosts accuracy and communication while cutting down on paperwork. CareLineLive is designed for both dependability and user-friendliness, enabling home health care organizations to operate more effectively while prioritizing patient safety and the quality of care. Originally developed for the UK market, CareLineLive is also fully compliant with Australia's recent Aged Care Act and Support at Home regulations, and is expanding its capabilities to support the NDIS.
Home Care Software
CareLineLive is a comprehensive management solution tailored for home care agencies of all sizes, aimed at providing safe, efficient, and personalized care. This platform is specifically designed to eliminate reliance on paper-based systems and disjointed processes, integrating scheduling, care provision, and compliance into a single, user-friendly interface. Care managers can efficiently create rotas, oversee visits, track care in real-time, and ensure precise record-keeping, all while maintaining complete transparency throughout their operation. Caregivers benefit from an intuitive mobile application that allows them to access their schedules, check in and out of appointments, document care activities and medications, and share updates on-the-go. This streamlined approach minimizes administrative burdens while enhancing the continuity of care provided to clients. With a strong emphasis on user experience, dependability, and exceptional customer service, CareLineLive enables agencies to minimize time spent on administrative tasks and allocate more resources to supporting their clients. Originally developed for the UK market, CareLineLive is also compliant with Australia's recent Aged Care Act and Support at Home regulations.
More CareLineLive Categories
eMAR
CareLineLive offers a secure electronic Medication Administration Record (eMAR) feature tailored for home care and aged care services. This eMAR system allows care teams to digitally document, oversee, and monitor medication administration, significantly decreasing the dependency on traditional paper MAR charts and lowering the risk of errors. Care managers gain immediate insight into medication activities, including any missed doses and the history of administration, which enhances the safety of care and strengthens governance practices. Care staff can access medication instructions, log administration directly at the point of care, and quickly note any issues or observations through the mobile application. All entries are time-stamped, securely archived, and fully auditable, ensuring compliance with regulatory standards and medication management protocols. Designed for ease of use and reliability, CareLineLive’s eMAR seamlessly integrates into everyday care routines, empowering providers to enhance medication safety while ensuring accurate and compliant record-keeping.
CareLineLive Customer Reviews
Write a Review-
Would you Recommend to Others?1 2 3 4 5 6 7 8 9 10
Carelinelive (Caring Hands)
Date: Jan 23 2026SummaryOverall experience of using this system is very good, we have recommended other Care Providers to use this system, cost effective also
PositiveThe ease of the system, good reporting, uploading multiple documents visible to both Carers and families. Realtime alerts and notifications make it a very good system to use and ensure issues/concerns dealt with in a timely manner.
NegativeNot really any negatives with the system, upgrades are done regularly and system development with new features are quite good.
Read More...Official CareLineLive ResponseDate: Jan 24 2026
Thank you for taking the time in writing this considered review Karen. We appreciate the feedback and are delighted that you are finding CareLineLive useful. ^Marie -
Would you Recommend to Others?1 2 3 4 5 6 7 8 9 10
Comprehensive, clean system for managing care clients and users
Date: Jan 22 2026SummaryIts trusted by our users and clients alike. Very simple to use on a daily basis for our users. Frontline carers use the app on Android and its very straightforward but containing all the necessary functionality for them to perform their job duties.
PositiveAs an admin for this product it covers everything we need in our business. It is a a complete end‑to‑end system for our home‑care services. If we ever require assistance their online support are rapid at getting back to you with a solution.
NegativeNothing really. Would be nice to be able to pick up the phone and call support if needed. But this is nit picking as their online support service is quite slick in itself.
Read More...Official CareLineLive ResponseUpdated: Jan 24 2026
Hi Justin Thanks for your review. Anyone using our system (whether in IT like yourself, a care coordinator or carer) is able to call us on our support line 03300 885 767. Phones are answered, on average in under 20 seconds, from 9-5.30 Monday to Friday. Please do let your staff know that this is an option as well as the online support service. ^Marie -
Would you Recommend to Others?1 2 3 4 5 6 7 8 9 10
BEEN WITH THEM FOR OVER 3 YEARS AND VERY PLEASED
Date: Jan 22 2026Summary1st class service, truly. Always friendly when we need to call them and on 1st name terms which makes it so much easier
PositiveThe service team - so friendly and helpful, even if you have to ask them a few times about the same thing as you're still unsure about something. Nothing ever seems too much trouble
NegativeNot being able to speak to someone out of office hours ie weekends directly
Read More...Official CareLineLive ResponseDate: Jan 24 2026
Thank you Simone. I will pass your comments back to our support team. ^Marie -
Would you Recommend to Others?1 2 3 4 5 6 7 8 9 10
We love CareLineLive
Date: Jan 08 2026SummaryYou won't be disappointed if you use CareLineLive, there's great functionality that's built for home care, we love it in the office and the care staff love the app.
PositiveCareLineLive is an excellent system for home care. The system is user friendly and we straightforward to get setup in the first instance. The customer support is excellent with self sever guidances, where you need one to one support their is an excellent system to get support usually within an hour or two. We love the GP connect facility as this saves us lots of phone calls and admin time contacting pharmacies and GP.
NegativeI can honestly say there are no cons in my opinion.
Read More...Official CareLineLive ResponseDate: Jan 09 2026
Thank you for your review Carly and good to see that you like the way we do customer support with real humans always available if you can't or don't want to use the self serve articles and videos. It is particularly good to hear how much time you are saving with the GP Connect feature. ^Marie -
Would you Recommend to Others?1 2 3 4 5 6 7 8 9 10
A reliable and supportive platform for care providers
Date: Jan 08 2026SummaryOverall, CareLineLive has been a positive addition to our service and has made a noticeable difference to how we operate. It provides strong functionality, continues to evolve, and is backed by a supportive team. We would recommend it to other care providers looking to improve structure, visibility, and compliance.
PositiveCareLineLive has been a really helpful system for our service and has supported us in moving away from paper-based processes to a more structured and digital way of working. It has improved visibility of rotas, call monitoring, care notes, and compliance-related information, which is especially important in a regulated care environment.
Having everything in one place has made auditing, oversight, and accountability much easier. The platform supports our day-to-day operations well, and the support team are responsive, helpful, and open to feedback, which we genuinely appreciate.NegativeLike any system, there are some areas that could be more intuitive, particularly for carers who are less confident with technology. Certain features could also be more prominent or easier to access, which would help with engagement and consistency of use.
Read More...Official CareLineLive ResponseDate: Jan 09 2026
Hi MD Thank you for taking the time to review CareLineLive. It is good to hear that we have helped you move away from paper processes to digital. We generally find that carers are very positive about how easy the app is to use but if there are aspects that you would suggest improvements on please do let us know. It is only through customer feedback that we can see the full picture of how real users are finding it. In software nothing is ever finished - we continue to iterate and improve and feedback is a helpful part of that process. ^Marie -
Would you Recommend to Others?1 2 3 4 5 6 7 8 9 10
Workability is Excellent
Date: Jan 22 2026SummaryTraining on the system is excellent and the help available is of a an exceptionally high standard. Well done, Team!
PositiveEasy to navigate and help is always available.
Ease of access to both Customers and their significant others.NegativeI haven't found anything so far that I would find difficult.
Read More...Official CareLineLive ResponseDate: Jan 24 2026
Thank you reviewing CareLineLive Caroline. It's also good to hear that you find the training helpful. As you know, the training isn't just during the onboarding phase but our regular customer masterclasses ensure that customers are able to get the most out of the system. ^Marie -
Would you Recommend to Others?1 2 3 4 5 6 7 8 9 10
CareLineLive review
Date: Jan 22 2026SummaryExcellent company! I do highly recommend CareLineLive, to any care provider looking for a fantastic provider.
PositiveCareLineLive are the best ECM provider we have ever used.
Their staff and their level of customer service are excellent.NegativeI’m finding it hard to find negatives with the system.
Read More...Official CareLineLive ResponseDate: Jan 24 2026
Thank you for writing such a lovely review Steven. Our support team work hard to ensure that customers have their queries dealt with as quickly as possible whether by phone, email or other ticket. And thanks for recommending us to other care providers! ^Marie -
Would you Recommend to Others?1 2 3 4 5 6 7 8 9 10
Excellent system for managing care, compliance and oversight
Date: Jan 22 2026SummaryOverall, CareLineLive is a well-designed and dependable care management system that supports safe, high-quality care. It helps teams work more efficiently, improves record keeping, and strengthens governance across care services.
PositiveCareLineLive is an excellent platform for managing care records, care plans, MAR charts and audits all in one place. It improves accountability, supports compliance, and gives managers clear real-time oversight of care delivery and staff performance.
NegativeThere is very little to dislike overall. Occasionally the system can be slow during peak times, but this does not significantly impact daily use or the quality of care records.
Read More...Official CareLineLive ResponseDate: Jan 24 2026
Thank you for your review and feedback Nicola. We are pleased to be working with you in improving your efficiency, record keeping and governance. ^Marie
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