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What is OneTouch Health?

OneTouch Health is a comprehensive cloud-based care management software solution that equips care organizations with an integrated digital platform to efficiently manage and coordinate all aspects of care delivery and operational functions, thereby allowing teams to reduce administrative burdens, improve compliance, and spend more time engaging with clients; this platform boasts advanced scheduling and staffing features with real-time updates, skill-based assignment capabilities, customizable digital care plans that sync in real-time, medication management with eMAR tracking, and a centralized repository of client records accessible via web and mobile interfaces. Furthermore, it offers robust workforce management tools that cover HR documentation, training and eLearning management, payroll processing, invoicing, and compliance oversight, all of which are enhanced by audit-ready reporting and alerts that strengthen governance and facilitate adherence to regulatory standards across various services. OneTouch is adaptable enough to cater to a variety of care settings, including domiciliary and supported living, residential aged care, and day services, enabling organizations to effectively customize their care strategies. Ultimately, the platform aims to optimize operational efficiency while elevating the standard of care delivered to clients, ensuring that organizations can respond dynamically to the needs of those they serve. By leveraging this innovative technology, care providers can significantly enhance their overall service delivery and improve client satisfaction.

What is CareLineLive?

CareLineLive is an all-in-one, cloud-based homecare management platform trusted by over 700 home care agencies and domiciliary care providers across the UK and Australia. The platform covers rostering, scheduling, care planning, care monitoring (ECM), eMAR, payroll, invoicing and the Care Circle portal for friends and family. Subscription includes CQC (Care Quality Commission) and CIW (Care Inspectorate Wales) compliance tool MOA Benchmarking to deliver a solution combining both homecare management and compliance. Customers find the comprehensive functionality easy to use because of the intuitive user interface and enjoy excellent day-to-day support which is recognised by CareLineLive’s high rating on Trustpilot. CareLineLive is an NHS England Assured Supplier for Digital Social Care Records (DSCR). CareLineLive is accredited to ISO 27001 (Information Security), ISO 9001 (Quality Management), and Cyber Essentials Plus. In addition to being hosted on secure AWS servers with data stored in the UK (or Australia for customers there) for data sovereignty. Founded in 2014, CareLineLive is led by Managing Director Josh Hough and is headquartered in West Sussex with offices in London and Melbourne. CareLineLive is part of MAS Technicae Group and received majority investment from technology-focused investment firm Accel-KKR in June 2025. Sister companies under the same group include compliance specialist MOA and Australian aged care software provider Health Metrics. CareLineLive includes: Electronic Medication Administration Records (eMAR) for medication management Care rostering software with AI-assisted scheduling Carer Companion mobile app for Android & iOS Care Circle Portal for family member access GP Connect integration for NHS patient records Payroll and invoicing automation CQC compliance tools for UK care providers Fully managed handsets with remote wipe MOA Benchmarking's audit tool for CQC/CIW compliance

Media

Media

Integrations Supported

Access Abacus
Access Mosaic
CM
GP Connect
Hastee
Sage 50
Sage Payroll
Tempaid
Xero

Integrations Supported

Access Abacus
Access Mosaic
CM
GP Connect
Hastee
Sage 50
Sage Payroll
Tempaid
Xero

API Availability

Has API

API Availability

Has API

Pricing Information

Free
Free Trial Offered?
Free Version

Pricing Information

£120 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

OneTouch Health

Date Founded

2014

Company Location

Ireland

Company Website

www.onetouchhealth.net

Company Facts

Organization Name

CareLineLive

Date Founded

2014

Company Location

United Kingdom

Company Website

carelinelive.com

Categories and Features

Home Care

Billing & Invoicing
Care Plan Management
Caregiver Management
Client Management
Field Communication
Insurance Management
Payroll Management
Scheduling
Visit Verification

Categories and Features

Home Care

CareLineLive is a comprehensive management solution tailored for home care agencies of all sizes, aimed at providing safe, efficient, and personalized care. This platform is specifically designed to eliminate reliance on paper-based systems and disjointed processes, integrating scheduling, care provision, and compliance into a single, user-friendly interface. Care managers can efficiently create rotas, oversee visits, track care in real-time, and ensure precise record-keeping, all while maintaining complete transparency throughout their operation. Caregivers benefit from an intuitive mobile application that allows them to access their schedules, check in and out of appointments, document care activities and medications, and share updates on-the-go. This streamlined approach minimizes administrative burdens while enhancing the continuity of care provided to clients. With a strong emphasis on user experience, dependability, and exceptional customer service, CareLineLive enables agencies to minimize time spent on administrative tasks and allocate more resources to supporting their clients. Originally developed for the UK market, CareLineLive is also compliant with Australia's recent Aged Care Act and Support at Home regulations.

Billing & Invoicing
Care Plan Management
Caregiver Management
Client Management
Field Communication
Insurance Management
Payroll Management
Scheduling
Visit Verification

Home Health Care

CareLineLive is an innovative platform designed to enhance the management of home health care, aimed at assisting care teams in providing top-notch services within clients' residences. This all-in-one solution integrates visit scheduling, care execution, clinical documentation, and compliance monitoring into a single secure interface, which aids providers in minimizing administrative burdens while enhancing oversight. Care managers can efficiently coordinate their teams, track visits in real-time, and maintain precise records for each client. Care workers benefit from an easy-to-navigate mobile application that allows them to view schedules, document visit information, log medications, and note observations right at the point of care, which boosts accuracy and communication while cutting down on paperwork. CareLineLive is designed for both dependability and user-friendliness, enabling home health care organizations to operate more effectively while prioritizing patient safety and the quality of care. Originally developed for the UK market, CareLineLive is also fully compliant with Australia's recent Aged Care Act and Support at Home regulations, and is expanding its capabilities to support the NDIS.

Billing & Invoicing
Charting
Electronic Signature
Employee Tracking
Medication Database
Patient Intake
Scheduling
Time / Task Reporting

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