Caseworker Connect vs. CITI Arise

NewOrg serves as a comprehensive platform designed for non-profit organizations to consolidate information from various aspects of their operations. This integration enhances their ability to efficiently oversee clients, volunteers, services, donors, donations, and outcomes. Moreover, it facilitates the scheduling of activities, sign-ups, communications, surveys, and fundraising efforts. By utilizing NewOrg, organizations can effectively manage their committees, donors, events, and memberships, ultimately leading to smoother operations and improved organizational effectiveness. Additionally, this platform empowers non-profits to streamline processes, fostering a more engaged community and better achieving their missions.

Simplifying case management software enables you to concentrate on your non-profit organization effectively. With an all-encompassing view of your cases available from a single dashboard, you can eliminate the need for spreadsheets and access your information from any device, no matter where you are. InfoFlo offers a tailored system designed to cater to your specific requirements while remaining budget-friendly. This way, you can enhance your operational efficiency without breaking the bank.

FAMCare streamlines the case management process and enhances client outcomes significantly. By utilizing automated casework through adaptable workflow tools and organized task lists, it ensures that no important details are overlooked. Furthermore, its robust pivot table reporting not only simplifies data analysis but also transforms it into an engaging task, facilitating straightforward quarterly and annual reports. Additionally, FAMCare offers a variety of modules, including those for workflow management, form creation, billing, and client portals, providing a comprehensive solution for all your case management needs. This versatility allows organizations to tailor the system to their unique requirements for maximum efficiency.

Iris delivers powerful, easy-to-use identity and cyber protection solutions that help organizations protect their customers from identity theft, fraud, and digital threats — while driving engagement, retention, and new revenue opportunities. As a B2B2C provider, Iris enables businesses to seamlessly integrate identity protection into their existing products, platforms, and customer journeys. Iris offers multiple deployment models to meet different business and technical needs: • Identity Protection API: A scalable API solution that allows organizations to embed a suite of solutions that can be mixed and matched directly into their applications — while maintaining full control over branding and user experience. • Micro-Experiences: Prebuilt, customizable components that can be quickly embedded into websites or apps, enabling fast time-to-market with minimal development resources. • OnWatch® Portals: Fully managed, white-labeled identity protection platforms for organizations that prefer a turnkey solution. Iris solutions include dark web monitoring, credit monitoring, high-risk transaction monitoring, social media monitoring, caller ID monitoring, scam analysis & support, dynamic risk assessment tools, robust device protection software, data removal tools, do-it-for-you fraud resolution services, and more. Organizations use Iris to enhance customer trust, differentiate their offerings, reduce customer churn, and increase customer lifetime value. With proven results — including revenue generation, increased retention, and improved customer satisfaction — Iris transforms identity protection into a strategic business advantage. Backed by Generali and more than 20 years of experience, Iris combines global scale, advanced technology, and expert-led support to deliver meaningful protection and measurable outcomes.

LM-Kit.NET serves as a comprehensive toolkit tailored for the seamless incorporation of generative AI into .NET applications, fully compatible with Windows, Linux, and macOS systems. This versatile platform empowers your C# and VB.NET projects, facilitating the development and management of dynamic AI agents with ease. Utilize efficient Small Language Models for on-device inference, which effectively lowers computational demands, minimizes latency, and enhances security by processing information locally. Discover the advantages of Retrieval-Augmented Generation (RAG) that improve both accuracy and relevance, while sophisticated AI agents streamline complex tasks and expedite the development process. With native SDKs that guarantee smooth integration and optimal performance across various platforms, LM-Kit.NET also offers extensive support for custom AI agent creation and multi-agent orchestration. This toolkit simplifies the stages of prototyping, deployment, and scaling, enabling you to create intelligent, rapid, and secure solutions that are relied upon by industry professionals globally, fostering innovation and efficiency in every project.

LegalEdge is an enterprise-grade case management solution designed for government and public-sector legal teams. It supports prosecutors, public defenders, and municipal or agency attorneys with tailored workflows and data structures. The platform manages cases, people, documents, and activities in a unified environment. As a fully server-side application, LegalEdge works across all modern devices without requiring local installations. Attorneys and investigators can access the system securely from court, home, or the field. Mobile compatibility makes it ideal for dynamic legal environments. LegalEdge’s integration capabilities reduce data duplication by syncing information across justice systems. This improves accuracy and saves valuable administrative time. The platform offers flexible implementation options, from quick load-and-go deployments to full-service installations. Its long-term development reflects deep experience in legal case management. Security, stability, and performance are core design priorities. LegalEdge helps legal organizations modernize operations while controlling costs.

SearchUnify is an enterprise Agentic AI platform that connects fragmented enterprise knowledge and deploys autonomous AI agents to handle customer support operations from first contact to resolution. At its core, the platform is powered by SearchUnifyFRAG™ (Federated Retrieval Augmented Generation), Agentic RAG, and the SCORE (Contextual Relevance Engine) framework, enabling accurate, grounded responses drawn from unified enterprise data. The product suite spans five core tools. Cognitive Search retrieves contextually relevant answers across distributed knowledge sources. SearchUnifyGPT™ generates cited AI responses at every support touchpoint. SUVA, the virtual assistant, handles multi-turn conversations autonomously. Knowbler supports knowledge capture, structuring, and surfacing at the point of need. Agent Helper delivers next-best-action recommendations to support agents during live case resolution. Extending these capabilities, the Agentic AI Suite comprises eight AI agents: AI Support Agent for self-service resolution, AI SupportPlus Agent for autonomous CRM ticket handling, AI Classification Agent for case tagging and routing, AI Escalation Manager for escalation risk prediction, AI Knowledge Agent for automated content creation and gap detection, AI Competency Agent for L2 technical workflow resolution, AI Agent Partner for real-time agent guidance, and AI Case Quality Auditor for evaluating every closed case. SearchUnify supports BYOLLM for LLM flexibility, Model Context Protocol (MCP) for secure system connectivity, and a governance layer covering role-based access control, PII masking, and ISO 27001, HIPAA, and SOC 2 compliance. The platform connects with 100+ enterprise tools including Salesforce, Zendesk, and ServiceNow.

Soraban operates as an AI-enhanced administrative assistant specifically designed for accounting and tax firms, focusing on automating tasks such as client data collection, document retrieval, and workflow management through an intuitive, branded portal. By replacing tedious manual processes with adaptable, customizable questionnaires that can issue automatic reminders to clients through SMS, email, or voicemail, it effectively converts document uploads into PDFs while improving client communication with intelligent, context-sensitive prompts. This innovative tool integrates readily with existing accounting software, facilitating automatic data entry, applying e-signatures for IRS documentation, and managing the delivery of tax returns efficiently, all while significantly reducing the need for human intervention. By taking charge of repetitive administrative tasks, Soraban empowers professionals to focus on advisory roles, significantly enhancing overall efficiency, reducing errors, and enriching the client experience with seamless, mobile-friendly interactions. Furthermore, Soraban not only revolutionizes the operational landscape of accounting firms but also lays the groundwork for a more efficient and modern approach to client management in the future. This advancement demonstrates a pivotal shift in how technology can redefine traditional workflows and interactions within the financial sector.

EventsAir serves as the ultimate solution for all your event management needs, enabling you to execute captivating in-person, virtual, and hybrid events with a comprehensive system that supports you throughout the entire process. With features like integrated budgeting and accounting tools, stunning custom event websites, and smooth registration processes, EventsAir's all-in-one software transforms event planning into a refreshing experience. Backed by over three decades of experience, EventsAir has successfully facilitated more than 350,000 events, gaining the confidence of leading industry professionals to create seamless and memorable experiences. Our passion lies in handling dynamic and intricate events, which is precisely why we’ve developed a robust platform that is designed to adapt and grow with your evolving needs. As your events become more sophisticated, EventsAir will be there to ensure your success every step of the way.

Zendesk functions as a powerful customer support platform designed to enhance support workflows and elevate the customer experience. It provides a comprehensive set of features, including AI-driven automation, messaging capabilities, live chat options, and customizable workflows, allowing businesses to offer personalized and effective assistance across multiple channels. Additionally, the platform seamlessly integrates with various other applications and delivers real-time analytics, which help organizations make well-informed, data-driven decisions. Suitable for businesses of all sizes—from new startups to large enterprises—Zendesk emphasizes scalability, security, and user satisfaction. By offering such adaptable solutions, it ensures that companies can flexibly modify their customer service strategies to keep pace with changing demands, thereby fostering long-term relationships with their clients. This adaptability is crucial in a fast-evolving market where customer expectations are continually on the rise.