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What is CastIMS?

Show your clients that their reputation is expertly handled and safeguarded, while also demonstrating to governmental bodies that you are actively addressing concerns and complaints with diligence. It is essential to communicate to your employees your strong commitment to maintaining the highest levels of service for each client, as showcasing your dedication to compliance reflects your sincere desire to achieve outstanding results consistently. The best way to reinforce this commitment is through CastIMS, where we not only deliver fully developed, reliable software but also ensure you receive the outstanding service and individualized attention you rightfully deserve. With our Compliance Requests feature, you can adeptly manage consumer complaints while keeping a thorough record of all communications, including the nature and frequency of complaints received. Moreover, our Training Reports assist in pinpointing areas for enhancement and serve as proof of all training activities, ensuring your team stays well-prepared and compliant in a competitive environment. By choosing to partner with us, you can concentrate on your primary operations, secure in the knowledge that both your reputation and compliance requirements are being expertly overseen. This partnership guarantees that you are not only meeting regulatory standards but also enhancing your overall business performance through proactive management.

What is BrightOffice Collections CRM?

Collections CRM provides a holistic approach to debt recovery, incorporating features such as debtor analysis and court management that greatly streamline the resolution of debt cases. With our advanced court management tools, you can effectively manage debtor hearings from the initial pre-trial stage all the way to the completion of settlement agreements. The platform is designed to offer customizable contract management for both B2B and B2C clients, which facilitates accurate financial and resource forecasting. All interactions with debtors, clients, or courts are securely organized in linked data folders, providing easy access and ensuring enhanced security. Our intelligent workflows and task management functions allow you to monitor and progress each debtor case in alignment with your established business workflows. You can seamlessly engage with customers through integrated tools that support prospecting, marketing, sales, and customer service, thereby improving overall client relations. Moreover, the flexible payment model ensures that you are charged only for the features you use monthly, which promotes growth as your business adapts and grows. This level of flexibility allows you to expand your operations without the burden of unnecessary expenses, ensuring that resources are allocated efficiently. As a result, Collections CRM not only enhances your debt recovery processes but also supports your broader business objectives.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Peacock Consulting

Date Founded

2005

Company Website

www.peacock-consulting.com

Company Facts

Organization Name

BrightOffice Cloud CRM

Date Founded

2009

Company Location

United Kingdom

Company Website

www.brightoffice.co.uk/crm/collections

Categories and Features

Complaint Management

Case Management
Complaint Classification
Corrective Actions (CAPA)
Customer Complaint Tracking
Feedback Management
Forms Management
Issue Tracking
Quality Assurance Management
Routing
Self Service Portal
Social Media Monitoring
Survey Management

Compliance

Archiving & Retention
Artificial Intelligence (AI)
Audit Management
Compliance Tracking
Controls Testing
Environmental Compliance
FDA Compliance
HIPAA Compliance
ISO Compliance
Incident Management
OSHA Compliance
Risk Management
Sarbanes-Oxley Compliance
Surveys & Feedback
Version Control
Workflow / Process Automation

Debt Collection

Agency Management
Auto Dialer
Automated Notices
Callback Scheduling
Client Management
Commission Management
Compliance Management
Contact Management
Credit Bureau Reporting
In-House Collections
Payment Plans
Transaction Management

Categories and Features

Debt Collection

Agency Management
Auto Dialer
Automated Notices
Callback Scheduling
Client Management
Commission Management
Compliance Management
Contact Management
Credit Bureau Reporting
In-House Collections
Payment Plans
Transaction Management

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