Ratings and Reviews 0 Ratings

Total
ease
features
design
support

This software has no reviews. Be the first to write a review.

Write a Review

Ratings and Reviews 0 Ratings

Total
ease
features
design
support

This software has no reviews. Be the first to write a review.

Write a Review

Alternatives to Consider

  • DialerAI Reviews & Ratings
    5 Ratings
    Company Website
  • CallTools Reviews & Ratings
    449 Ratings
    Company Website
  • CloudTalk Reviews & Ratings
    1,680 Ratings
    Company Website
  • CallShaper Reviews & Ratings
    25 Ratings
    Company Website
  • CallHub Reviews & Ratings
    390 Ratings
    Company Website
  • Squaretalk Reviews & Ratings
    192 Ratings
    Company Website
  • Dialfire Reviews & Ratings
    22 Ratings
    Company Website
  • CallTrackingMetrics Reviews & Ratings
    844 Ratings
    Company Website
  • Convoso Reviews & Ratings
    674 Ratings
    Company Website
  • VirtualPBX Reviews & Ratings
    141 Ratings
    Company Website

What is CenturionCARES?

The CARES system captures customer information in a way that is fully integrated into every aspect of their journey, which means that neither agents nor customers have to repeat details. If a call gets disconnected, CARES has the capability to instantly reconnect the customer with the same agent they were previously speaking to, thus fostering a seamless interaction. It also allows for the quick identification of high-priority customers, facilitating their movement to the front of the line or directing them to agents who possess specialized expertise for dealing with VIP clientele. Customers can easily navigate the phone menu using either voice commands or keypad inputs, making the process user-friendly. Tailored specifically to meet the unique needs of your business, CARES enhances the waiting experience by providing relevant account information, which not only enriches customer satisfaction but also conserves their precious time. Additionally, the system gives callers the flexibility to request a callback from the next available agent instead of enduring hold times, allowing them to manage their time better while still keeping their place in the queue. This innovative method ensures that customer satisfaction remains a top priority throughout every interaction, reinforcing the commitment to exceptional service at all levels. By effectively addressing customer needs, CARES not only improves operational efficiency but also strengthens customer loyalty and engagement.

What is Belva?

Belva is designed to facilitate outbound calls tailored to any specific objective, intention, or script that you provide. Whether you need to book a doctor's appointment or secure a table at a restaurant, or perhaps order food delivery or inquire about your account status, the possibilities are nearly endless. Belva follows your customized scripts and dialogue paths to accomplish almost any calling objective seamlessly. A remarkable aspect of Belva is her ability to expertly navigate through phone menus, including enduring hold times when necessary. She stays on the line patiently in the face of hold music or recorded messages, showcasing her dedication to your needs. Belva can handle multiple rounds of menus, prompts, and long wait times to connect you with the appropriate department or person, which greatly alleviates your stress and conserves your time. In addition, she possesses strong memory and recall abilities, enabling her to retain crucial information throughout the call, which ensures a seamless communication experience. By incorporating Belva into your routine, you can simplify your communication tasks effortlessly and effectively. This innovative tool not only saves time but also enhances your overall productivity, making it an invaluable asset for everyday tasks.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

CenturionCARES

Date Founded

1981

Company Location

United States

Company Website

www.centurioncares.com

Company Facts

Organization Name

Belva

Company Website

www.belva.ai/

Categories and Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

IVR

Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail

Predictive Dialer

Call Monitoring
Call Recording
Call Results
Call Transfer
Callback Scheduling
Campaign Specific Caller ID
Contact Management
FCC Compliance
FTC Compliance
Lead Capture
Lead Management

Categories and Features

Popular Alternatives

DialerAI Reviews & Ratings

DialerAI

Star2Billing S.L.

Popular Alternatives

LogicSpice Food Ordering Script Reviews & Ratings

LogicSpice Food Ordering Script

LogicSpice Consultancy
uContact Reviews & Ratings

uContact

net2phone
astTECS Reviews & Ratings

astTECS

*astTECS