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Ratings and Reviews 0 Ratings
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PylonPylon serves as a comprehensive support platform tailored for contemporary B2B enterprises. We equip post-sales teams with essential tools such as ticketing software, an omnichannel approach for B2B communications (including Slack Connect and Microsoft Teams), an interactive chat widget, a robust knowledge base, an AI-powered support bot, along with customer marketing and account management solutions. Our platform is designed specifically to address the unique needs of B2B businesses, enabling you to assist customers on their preferred channels while facilitating various support tiers. Our AI feature can generate support articles derived from previous issue resolutions, while our Triggers help formalize workflows and business processes. Additionally, with Macros, you can efficiently handle frequent inquiries. Engagement tracking allows for the dissemination of updates, newsletters, and new feature announcements to your clients. All customer information is meticulously organized and accessible in one centralized location, providing stakeholders with a comprehensive view of their team's ongoing concerns. If you're considering utilizing Slack for customer support, we would love to connect, as our users typically manage over 180 customer channels. The integration of these tools not only enhances communication but also streamlines the support process, leading to higher customer satisfaction and improved operational efficiency.
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What is Chaport?
Chaport is a versatile live chat and chatbot solution for businesses that combines premium quality with affordability, offering a modern messaging experience designed to make customer interactions as seamless and enjoyable as chatting with friends. With applications available across all major platforms including iOS, Android, Web, Windows, and Mac, Chaport is user-friendly for everyone involved. Key features include auto-invitations to engage visitors, chatbots for round-the-clock support, and integration with social media and messaging platforms, enabling support teams to manage inquiries from multiple sources within a single interface.
Furthermore, Chaport empowers businesses by offering self-service options, allowing the creation of a knowledge base that can be embedded on websites, alongside an FAQ bot that intelligently suggests help articles during chats. Additional functionalities encompass a pre-chat form, customizable fields, typing insights, saved responses, file sharing, comprehensive visitor information, widget personalization, group chat capabilities, and insightful reporting tools. Moreover, the ability to connect Chaport with other applications through Zapier or API enhances its flexibility and effectiveness in streamlining customer service processes. Overall, Chaport stands out as a comprehensive solution for businesses aiming to elevate their customer communication experience.
What is 123 Live Help?
123LiveHelp emerges as an exceptional platform for live assistance on your website, streamlining the integration of live chat and support effortlessly. With its remarkable ability to manage up to 5000 connections per server, 123FlashChat serves as a fundamental tool for offering virtual gifts, facilitating membership upgrades, and hosting PPM/PPV rooms, all of which can greatly boost your chatting services' profitability. The platform ensures top-notch audio and video quality, enriching the chat experience for users and making it more enjoyable and unforgettable. Furthermore, it grants video publishers the capability to function as broadcasters, allowing their videos to be shared instantaneously with all participants in the chat room. Users can quickly request to share their videos by clicking the mic queue button, while the admin retains the power to approve the first three requests, ensuring organized participation. Adding to the fun, virtual gifts are presented as captivating animations that users can buy and send to friends or newfound connections within the chat room, nurturing an engaging social environment that promotes interaction. This feature not only amplifies user satisfaction but also plays a significant role in fostering a sense of community among chat participants, encouraging them to connect and interact more deeply. Ultimately, such capabilities position 123LiveHelp as a leader in enhancing online communication and connection.
Integrations Supported
Joomla!
WordPress
Ecwid
Facebook
Getscreen.me
Google Analytics
HelpShelf
HubSpot CRM
HubSpot Customer Platform
Slack
Integrations Supported
Joomla!
WordPress
Ecwid
Facebook
Getscreen.me
Google Analytics
HelpShelf
HubSpot CRM
HubSpot Customer Platform
Slack
API Availability
Has API
API Availability
Has API
Pricing Information
$19/month
Free Trial Offered?
Free Version
Pricing Information
$50.00/month
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Chaport
Date Founded
2014
Company Location
USA
Company Website
www.chaport.com
Company Facts
Organization Name
TopCMM Software
Date Founded
2003
Company Location
China
Company Website
www.123flashchat.net/live-help-chat.html
Categories and Features
Chatbot
Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration
Customer Communications Management
Batch Communications
Chat / Messaging
Content Management
Email Distribution
Interactive Content
Multi-Channel Communications
On-Demand Communications
Personalization
Print Management
Template Management
Video Content
Customer Engagement
Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Live Chat
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking
Categories and Features
Live Chat
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking