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What is Chargewood?

Chargewood offers specialized chargeback solutions designed specifically for online merchants operating in the United States. When a customer disputes a transaction, the bank outlines a timeline and specifies the type of evidence that can be provided, much of which is typically accessible, including order details, shipping timelines, delivery addresses, customer login activity, and past purchases. Chargewood effectively connects with existing platforms such as Stripe, PayPal, Shopify, WooCommerce, BigCommerce, Wix, Gmail, and Zendesk to gather this essential information. For each chargeback dispute, it assesses whether contesting the claim would be advantageous, and if it determines that pursuing the case is not worthwhile, it transparently communicates this conclusion, emphasizing the importance of maintaining a favorable dispute ratio over individual disputes. In instances where a chargeback is deemed worthy of challenge, Chargewood formulates a response that is specifically aligned with the reason codes provided and complies with the card network's regulations, ensuring timely submission by the required deadline. All procedures are conducted with transparency; each dispute documentation includes the evidence referenced, the reasoning behind the decision, and the full text of the response. Additionally, each response is thoroughly reviewed by a member of the Chargewood team before being sent, and a detailed log of actions taken is kept for accountability purposes. This careful methodology not only fosters trust in the chargeback process but also reassures both merchants and customers about the system's integrity and reliability. Ultimately, Chargewood aims to streamline the chargeback experience while prioritizing clarity and efficiency for all parties involved.

What is Chargebacks911?

Chargebacks911® offers a comprehensive solution for both preventing and addressing chargebacks, leveraging their extensive real-world knowledge for effective profit recovery and risk management. Their innovative technologies and global strategies enhance every aspect of the chargeback process, utilizing a unique blend of artificial intelligence and human insight to optimize chargeback oversight, catering to both financial institutions and merchants seeking recognized revenue recovery solutions. The implementation of Chargebacks911's products is streamlined and user-friendly, ensuring compatibility with existing systems while adhering to the highest security standards, including PCI1 and SOC2 compliance. With an impressive array of integrations and partnerships, the company stands out as a leader in the field, equipped with unparalleled data and expertise regarding the chargeback process. Recognized for excellence in the industry, Cb911 has received accolades such as Best Chargeback Management Software and Best B2B Software, among many others, underscoring its commitment to innovation and client success. Furthermore, their proactive approach to chargeback management positions them as a trusted ally for businesses looking to safeguard their revenue streams effectively.

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Integrations Supported

Shopify
BigCommerce
Gmail
PayPal
Stripe
Wix
WooCommerce
Zendesk

Integrations Supported

Shopify
Checkout Champ
Sublytics

API Availability

API Availability

Has API

Pricing Information

20% of what we recover
Free Version

Pricing Information

$99 per month
Pricing is based on solution, integration, and volume. Our ROI guarantee ensures that the cost of our solution is always less than the revenue it generates for your business.
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Documentation Hub

Training Options

Documentation Hub
Webinars
Online Training

Company Facts

Organization Name

Chargewood

Date Founded

2026

Company Location

United States

Company Website

chargewood.com

Company Facts

Organization Name

Chargebacks911

Date Founded

2011

Company Location

United States

Company Website

chargebacks911.com

Categories and Features

Chargeback Management

Not specified

Categories and Features

Chargeback Management

Chargeback Dispute Management
Chargeback Insurance
Chargeback Prevention
Chargeback Recovery
For Banks / Issuers
For Merchants
Fraud Detection
Reporting / Analytics

eCommerce Analytics

Not specified

eCommerce Tools

Not specified

Fraud Detection

Custom Fraud Parameters
For Banking
For eCommerce
Pattern Recognition
Transaction Approval

SaaS Billing

Not specified

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