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What is ChatMarshal?

We are excited to unveil a groundbreaking live chat service for businesses, marking a global first in the industry. Located in Johannesburg, South Africa, our privately-owned company has been serving clients worldwide since 2016, focusing on both small to medium-sized enterprises and larger organizations. Our innovative Hybrid Chatbot System underscores the vital importance of human agents in the live chat experience. At ChatMarshal, we are dedicated to offering an affordable live chatbot platform that empowers businesses to improve their sales and customer support through our outsourced live chat services. As trailblazers in this domain, we proudly claim the distinction of being the first company worldwide to develop a hybrid solution that combines chatbot and live chat functionalities. Our approach serves as our unique selling proposition (USP), emphasizing the necessity of human interaction in the live chat framework. While we harness AI to assist our human agents, our ongoing commitment to enhancement means that we continually incorporate more advanced AI features into our systems, ensuring optimal performance. This commitment to evolution not only keeps us at the forefront of technology but also guarantees that our clients are equipped with the finest tools for exceptional customer engagement, ultimately fostering lasting relationships with their own customers.

What is ApexChat?

Investing considerable time and resources to attract potential customers to your website is crucial, so it’s essential to gather their information before they exit. Each visitor represents a possible client who is ready to connect with you, and incorporating live chat can effectively close that communication gap. With many websites converting merely 3%-5% of their visitors into actual sales, it is vital to ensure your site does not conform to this trend. We provide personalized solutions by customizing the chat widget's design on your website and tailoring the scripted responses our agents offer. Setting up our live chat feature only takes a few minutes, and our committed support team manages all other aspects. We proactively engage your site visitors, sending qualified leads directly to you in real-time via email, text alerts, or live call connections. Our live chat services cater to a wide range of industries, including personal injury, criminal defense, bankruptcy, family law, and other legal sectors, as well as HVAC, plumbing, roofing, window installation, solar energy, general contracting, and various other home or commercial service fields. By boosting customer engagement through live chat, you can greatly enhance your conversion rates and drive greater success for your business. This proactive approach not only helps in capturing leads but also fosters lasting relationships with potential clients.

Media

Media

Integrations Supported

Integrations Supported

4D EMR
8am CasePeer
AgencyPlatform
Builder Prime
GrowPath
Law Ruler
Lead Docket
SmartAdvocate

API Availability

API Availability

Pricing Information

$4 per month

Pricing Information

Pricing not provided
Free Trial Offered?

Supported Platforms

SaaS
Windows

Supported Platforms

SaaS

Customer Service / Support

24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Online Training

Company Facts

Organization Name

ChatMarshal

Date Founded

2016

Company Location

South Africa

Company Website

chatmarshal.com

Company Facts

Organization Name

ApexChat

Date Founded

2008

Company Location

United States

Company Website

www.apexchat.com

Categories and Features

Chatbot

Not specified

Conversational AI

Not specified

Live Chat

Not specified

Categories and Features

Conversational AI

Code-free Development
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot

Live Chat

Canned Responses
Geo Targeting
Proactive Chat
Third Party Integration
Website Visitor Tracking

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