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What is Cisco Jabber?

Collaborate effortlessly from any location and using any device without sacrificing your productivity. The flexibility to work remotely can actually enhance your output rather than impede it. Cisco Jabber provides a suite of features including instant messaging, video and voice calls, voice messaging, desktop sharing, conferencing capabilities, and presence notifications. You can easily find the right contacts, check their availability, and boost your teamwork. Engage with your colleagues regardless of where they are situated, ensuring effective collaboration whether you're at your desk or on the move. With your Android smartphone or tablet, you can collaborate seamlessly from virtually anywhere. If you're out and about, your Apple iPhone or iPad keeps you connected. Cisco Jabber serves as your central hub for communication and teamwork, allowing for efficient collaboration under any circumstances. This adaptable tool not only empowers teams to connect and work together effectively but also cultivates a more productive and dynamic work atmosphere, making it an essential resource for modern workplaces. As a result, teams can navigate challenges and seize opportunities with greater agility and coordination.

What is Cisco Finesse?

Transform your customer service operations with Cisco Finesse, an advanced desktop solution tailored for both agents and supervisors that promotes effective collaboration across the teams within your service organization. Designed with the user in mind, Finesse enhances the experience of customer care representatives and seamlessly integrates with the Cisco Collaboration suite while following industry standards. This platform facilitates cost-effective customization of interfaces for agents and supervisors through open web 2.0 APIs, allowing for the easy addition of supplementary applications that provide extra value. By integrating traditional contact center functionalities into a streamlined, browser-based desktop, Cisco Finesse eliminates the necessity for client-side installations. Customers benefit from a single, flexible interface, or cockpit, that allows customer care personnel rapid access to a diverse range of resources and information, which results in faster and more accurate service delivery. Additionally, this forward-thinking solution streamlines communication and collaboration among teams, greatly improving overall operational efficiency. In essence, Cisco Finesse is not just about enhancing service; it's about transforming the way teams engage with each other and with customers.

Media

Media

Integrations Supported

Altair Knowledge Hub
Apache CXF
Avotus ReflectR
COZYROC SSIS+ Suite
CallCabinet
Cisco Webex
Daisee
Dynamics Telephony
Global Relay
Jive
MiaRec
Microsoft Exchange
Microsoft Outlook
Microsoft SharePoint
NextPlane
OneVault
SimplyVideo
Slack
SummitAI CINDE
Voicemaxx CE

Integrations Supported

Altair Knowledge Hub
Apache CXF
Avotus ReflectR
COZYROC SSIS+ Suite
CallCabinet
Cisco Webex
Daisee
Dynamics Telephony
Global Relay
Jive
MiaRec
Microsoft Exchange
Microsoft Outlook
Microsoft SharePoint
NextPlane
OneVault
SimplyVideo
Slack
SummitAI CINDE
Voicemaxx CE

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Cisco

Date Founded

1984

Company Location

United States

Company Website

www.cisco.com

Company Facts

Organization Name

Cisco

Date Founded

1984

Company Location

United States

Company Website

www.cisco.com/c/en/us/products/contact-center/finesse/index.html

Categories and Features

Messaging

End-to-End Encryption (E2EE)
File Sharing
Groups / Channels
Payments
Search / Filter
Self-Destructing Messages
Stickers / GIFs
Threaded Discussion
Video Conferencing
Voice Calling

Team Chat

End-to-End Encryption (E2EE)
File Sharing
Groups / Channels
Payments
Search / Filter
Self-Destructing Messages
Stickers / GIFs
Threaded Discussion
Video Conferencing
Voice Calling

Video Conferencing

Electronic Hand Raising
Mobile Access
On-Demand Webcasting
Presentation Streaming
Presentation Tools
Private Chat
Real-Time Chat
Record & Playback Ability
Screen Sharing
Two-Way Audio & Video
Video Conferencing
Whiteboard

Web Conferencing

Electronic Hand Raising
Mobile Access
On-Demand Webcasting
Presentation Streaming
Presentation Tools
Private Chat
Real-Time Chat
Record & Playback Ability
Screen Sharing
Two-Way Audio & Video
Video Conferencing
Whiteboard

Categories and Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

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