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What is Webex Contact Center?

Elevate every customer interaction to new heights with Webex Contact Center, a flexible and powerful cloud solution crafted to boost engagement between your organization and its clientele. This strategy not only enhances the overall customer experience but also drives profitability for your business. By utilizing cutting-edge, data-driven AI features, your agents are equipped to deliver personalized experiences consistently. Build stronger customer relationships, resulting in improved sales conversions, increased revenues, higher retention rates, enhanced satisfaction scores, and better first contact resolution metrics. With built-in collaboration tools, agents can easily work together to improve the total customer experience and achieve optimal results with every interaction. Calls are intelligently directed to agents in various locations based on their expertise, current workload, and availability, ensuring customers receive the support they need efficiently. Additionally, the advanced distribution of call queues—including options for overflow based on specific skill sets and group adjustments—significantly boosts operational efficiency and the quality of service provided. By adopting these innovative methods, businesses can fundamentally revolutionize their approach to customer service and create lasting positive impressions.

What is Arise?

Elevate your clientele with swiftly adaptable, on-demand virtual assistance solutions. Engage with your customers whenever it suits them, using their favorite communication channels and addressing subjects that resonate with their interests. By gaining deeper insights into your customers and their needs, you can enhance your share of wallet significantly. Build enduring partnerships through consistent, personalized attention and genuine care. Now is the moment to transform customer experience management fundamentally. It is crucial to eliminate the notion of "acceptable failure" in service standards and move past traditional performance metrics. Leverage innovation to drive customer expansion and engagement. Arise Virtual Solutions has crafted the most advanced virtual-first customer service platform in the industry. Our unique technology connects leading global brands with an extensive network of gig-economy Service Partners who work from home. Through the adoption of pioneering developments in virtual training, flexible on-demand capacity, and stringent security protocols, Arise boosts customer acquisition, elevates share of wallet, and fosters sustainable growth in customer relationships. This groundbreaking strategy is poised to redefine the landscape of customer service and overall satisfaction, paving the way for a new era in customer engagement. As businesses prioritize these innovative approaches, they will unlock unparalleled opportunities for success.

Media

Media

Integrations Supported

2Ring Dashboards & Wallboards
Cisco AI Assistant
CommunityWFM
Dialogflow
Eleveo
Microsoft Dynamics 365
Salesforce
ServEngage
ServSecure
Thrive Global
UniAgent
Webex AI Agent
Webex Workforce Optimization
Zendesk

Integrations Supported

2Ring Dashboards & Wallboards
Cisco AI Assistant
CommunityWFM
Dialogflow
Eleveo
Microsoft Dynamics 365
Salesforce
ServEngage
ServSecure
Thrive Global
UniAgent
Webex AI Agent
Webex Workforce Optimization
Zendesk

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Cisco

Date Founded

1984

Company Location

United States

Company Website

www.webex.com/us/en/products/customer-experience/contact-center.html

Company Facts

Organization Name

Arise

Date Founded

1994

Company Location

United States

Company Website

www.arise.com

Categories and Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Categories and Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

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