Ratings and Reviews 1 Rating

Total
ease
features
design
support

Ratings and Reviews 0 Ratings

Total
ease
features
design
support

This software has no reviews. Be the first to write a review.

Write a Review

Alternatives to Consider

  • CallHub Reviews & Ratings
    390 Ratings
    Company Website
  • Squaretalk Reviews & Ratings
    192 Ratings
    Company Website
  • CallTools Reviews & Ratings
    449 Ratings
    Company Website
  • Local Measure Engage Reviews & Ratings
    16 Ratings
    Company Website
  • ULTATEL Reviews & Ratings
    95 Ratings
    Company Website
  • Convoso Reviews & Ratings
    674 Ratings
    Company Website
  • CloudTalk Reviews & Ratings
    1,680 Ratings
    Company Website
  • Signalmash Reviews & Ratings
    1 Rating
    Company Website
  • 3CX Reviews & Ratings
    1,109 Ratings
    Company Website
  • VirtualPBX Reviews & Ratings
    141 Ratings
    Company Website

What is Webex Contact Center?

Elevate every customer interaction to new heights with Webex Contact Center, a flexible and powerful cloud solution crafted to boost engagement between your organization and its clientele. This strategy not only enhances the overall customer experience but also drives profitability for your business. By utilizing cutting-edge, data-driven AI features, your agents are equipped to deliver personalized experiences consistently. Build stronger customer relationships, resulting in improved sales conversions, increased revenues, higher retention rates, enhanced satisfaction scores, and better first contact resolution metrics. With built-in collaboration tools, agents can easily work together to improve the total customer experience and achieve optimal results with every interaction. Calls are intelligently directed to agents in various locations based on their expertise, current workload, and availability, ensuring customers receive the support they need efficiently. Additionally, the advanced distribution of call queues—including options for overflow based on specific skill sets and group adjustments—significantly boosts operational efficiency and the quality of service provided. By adopting these innovative methods, businesses can fundamentally revolutionize their approach to customer service and create lasting positive impressions.

What is Call Commando?

You already have access to valuable assets, and now it’s crucial to maximize your current opportunities for optimal results. Call Commando® can facilitate this by refining your processes, increasing productivity, and improving both the quantity and quality of the relationships you build with former, current, and prospective clients. Its sophisticated call cadence ensures that you receive the right leads at the perfect time, allowing you to concentrate on customer engagement instead of being overwhelmed by clunky software and monotonous paperwork. By preventing inefficient systems from draining your time, Call Commando® can take care of the more demanding tasks for you. Utilizing Call Commando® can greatly enhance your business's efficiency and effectiveness, ultimately solidifying your customer connections, surpassing your goals, and freeing up valuable time and energy for the things that truly matter. This cutting-edge solution not only streamlines your operational workflow but also empowers you to cultivate deeper and more meaningful interactions with your clients, ultimately transforming the way you conduct your business. Embrace this innovative approach and watch your professional relationships flourish.

Media

Media

Integrations Supported

2Ring Dashboards & Wallboards
Cisco AI Assistant
CommunityWFM
Dialogflow
Eleveo
Microsoft Dynamics 365
Salesforce
ServEngage
ServSecure
Thrive Global
UniAgent
Webex AI Agent
Webex Workforce Optimization
Zendesk

Integrations Supported

2Ring Dashboards & Wallboards
Cisco AI Assistant
CommunityWFM
Dialogflow
Eleveo
Microsoft Dynamics 365
Salesforce
ServEngage
ServSecure
Thrive Global
UniAgent
Webex AI Agent
Webex Workforce Optimization
Zendesk

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Cisco

Date Founded

1984

Company Location

United States

Company Website

www.webex.com/us/en/products/customer-experience/contact-center.html

Company Facts

Organization Name

Gravitational Marketing

Company Location

United States

Company Website

callcommando.com

Categories and Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Categories and Features

Business Management

Billing & Invoicing
CRM
Employee Management
Financial Management
Inventory Management
Marketing Management
Order Management
Point of Sale (POS)
Project Management
Purchasing
Scheduling
Time & Expense Tracking
Training Management
Vendor Management

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Popular Alternatives

Popular Alternatives

Enterprise Communications Call Center Software Reviews & Ratings

Enterprise Communications Call Center Software

Enterprise Communications GmbH
Twilio Flex Reviews & Ratings

Twilio Flex

Twilio