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features
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support

Ratings and Reviews 1 Rating

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features
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support

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What is Webex Contact Center?

Elevate every customer interaction to new heights with Webex Contact Center, a flexible and powerful cloud solution crafted to boost engagement between your organization and its clientele. This strategy not only enhances the overall customer experience but also drives profitability for your business. By utilizing cutting-edge, data-driven AI features, your agents are equipped to deliver personalized experiences consistently. Build stronger customer relationships, resulting in improved sales conversions, increased revenues, higher retention rates, enhanced satisfaction scores, and better first contact resolution metrics. With built-in collaboration tools, agents can easily work together to improve the total customer experience and achieve optimal results with every interaction. Calls are intelligently directed to agents in various locations based on their expertise, current workload, and availability, ensuring customers receive the support they need efficiently. Additionally, the advanced distribution of call queues—including options for overflow based on specific skill sets and group adjustments—significantly boosts operational efficiency and the quality of service provided. By adopting these innovative methods, businesses can fundamentally revolutionize their approach to customer service and create lasting positive impressions.

What is Cascade CMS?

Cascade CMS is a powerful web content management system designed to craft exceptional websites that offer tailored experiences for visitors while driving impressive outcomes. Users of Cascade CMS appreciate its blend of developer flexibility and user-friendly features, which empower contributors to achieve digital excellence effortlessly. With granular permissions, thorough content checks, and robust workflow tools, you can trust that your site's content maintains a high level of authenticity, including the ability to publish to a staging server. The platform's structured editing capabilities guide content creators through the development process, ensuring consistency and enabling non-technical users to produce content more efficiently. Additionally, Cascade CMS proactively notifies site administrators and contributors about pages that remain unupdated for extended periods, helping to maintain a dynamic web presence. Tools such as daily content reports, a task manager, and scheduled content review dates play a crucial role in ensuring that content stays relevant and current. Overall, Cascade CMS stands out as an indispensable tool for organizations looking to enhance their digital content strategies.

Media

Media

Integrations Supported

2Ring Dashboards & Wallboards
Cisco AI Assistant
CommunityWFM
Dialogflow
Eleveo
Eway
Google Analytics
Microsoft Dynamics 365
Salesforce
ServEngage
ServSecure
Siteimprove
Thrive Global
UniAgent
Webex AI Agent
Webex Workforce Optimization
Zendesk

Integrations Supported

2Ring Dashboards & Wallboards
Cisco AI Assistant
CommunityWFM
Dialogflow
Eleveo
Eway
Google Analytics
Microsoft Dynamics 365
Salesforce
ServEngage
ServSecure
Siteimprove
Thrive Global
UniAgent
Webex AI Agent
Webex Workforce Optimization
Zendesk

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Cisco

Date Founded

1984

Company Location

United States

Company Website

www.webex.com/us/en/products/customer-experience/contact-center.html

Company Facts

Organization Name

Hannon Hill Corporation

Company Website

www.hannonhill.com/products/cascade-cms/index.html

Categories and Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Categories and Features

Content Management

Audio Content
Customizable Templates
Document Indexing
E-forms
Full Text Search
Image Editor
SEO Management
Text Editor
Version Control
Video Content
Website Management

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