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What is ClearView?

Each instrument used in a contact center provides distinct perspectives on the overall operational fitness, with every perspective necessitating particular actions. ClearView emerges as the central repository for these diverse perspectives, allowing you to spend less time on generating reports and more time achieving meaningful outcomes. Similar to how multitasking can lead to distractions while driving, talking on the phone, and enjoying a breakfast burrito, it’s easy to lose your direction; however, real-time alerts act like "rumble strips," guiding you back on track. In this way, ClearView serves as a digital rumble strip for team members, alerting them to any counterproductive practices that could hinder their focus. Traditionally, reports were reserved for management, trickling down to agents and often overlooked; however, modern call center agents not only access reports but also excel with continuous updates. With ClearView, agents are kept consistently updated on their performance metrics, enabling a focus on the most vital elements of your operations. This evolution fosters greater engagement and initiative among teams, leading to enhanced results. Ultimately, embracing such tools empowers teams to take ownership of their roles and enhances the overall effectiveness of the organization.

What is BC-3?

Whether your organization is confronted with a cyber-attack or a natural disaster, how you handle business continuity will greatly impact your employees, customers, brand reputation, regulatory compliance, and overall financial stability. To mitigate possible disruptions, it is crucial to establish a strong and current business continuity program that ensures access to essential information. RiskLogic’s acclaimed online business continuity solution, BC-3, provides the tools needed to efficiently manage, coordinate, and align all facets of your continuity needs in real-time. With its intuitive interface and cutting-edge functionalities, BC-3 not only facilitates the management of your continuity strategies but also reduces the time and costs involved. This groundbreaking software, crafted by RiskLogic and enhanced by ClearView, is engineered to empower organizations to succeed even in adverse conditions, guaranteeing their readiness for any unforeseen events. By integrating such a solution, businesses can fortify their resilience and maintain a competitive edge in the marketplace.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS
Android
iPhone
iPad

Customer Service / Support

Web-Based Support

Customer Service / Support

Standard Support

Training Options

Documentation Hub
Webinars
Online Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

ClearView

Date Founded

2012

Company Location

United States

Company Website

clearviewlive.com/dashboards/

Company Facts

Organization Name

RiskLogic

Date Founded

2005

Company Location

Australia

Company Website

bc-3.com.au

Categories and Features

Categories and Features

Business Continuity

Encryption
Secure Data Storage
Web Access / Restoration

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