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What is ClearlyRated?

ClearlyRated helps B2B service providers gather essential feedback from clients, which not only boosts client loyalty but also distinguishes them in a fiercely competitive market. With ten years of experience in executing satisfaction surveys for professional services, the ClearlyRated team has keenly witnessed how client satisfaction increasingly influences purchasing behavior. Nonetheless, bridging the gap between client experiences and buyer perceptions in the B2B arena poses considerable difficulties. As buyers today rely more on crowd-sourced feedback to guide their decisions, clients are empowered to share their experiences and opinions far and wide. In this environment, service providers often feel compelled to adopt a defensive approach, leading them to implement a command-and-control strategy to manage client relationships and protect their brand image. This defensive posture can obstruct the development of authentic connections and meaningful conversations with clients, ultimately limiting their potential for growth and innovation. Therefore, navigating these dynamics is crucial for service providers wishing to thrive in today’s market.

What is AskNicely?

AskNicely is a cutting-edge platform designed for gathering customer feedback, utilizing the Net Promoter Score (NPS) methodology to enhance customer experiences. This platform enables companies to easily gather insights via simple surveys. Additionally, it provides teams with real-time data, allowing them to swiftly respond to customer input. Moreover, AskNicely seamlessly connects with a variety of widely-used business tools, making it a versatile choice for organizations. By harnessing this integration, brands can streamline their feedback processes and implement improvements efficiently.

Media

Media

Integrations Supported

Centra
ChurnZero
ClubReady
Freshsuccess
HubSpot CRM
HubSpot Customer Platform
HubSpot Marketing Hub
Infocare Solutions
Intercom
Kapiche
Kustomer
Mindbody
NetSuite
Pandium
PropertySuite
Reptrics
Results.com
Roghnu
Salesforce Agentforce Marketing
Xplenty

Integrations Supported

Centra
ChurnZero
ClubReady
Freshsuccess
HubSpot CRM
HubSpot Customer Platform
HubSpot Marketing Hub
Infocare Solutions
Intercom
Kapiche
Kustomer
Mindbody
NetSuite
Pandium
PropertySuite
Reptrics
Results.com
Roghnu
Salesforce Agentforce Marketing
Xplenty

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

ClearlyRated

Company Location

United States

Company Website

www.clearlyrated.com

Company Facts

Organization Name

AskNicely

Date Founded

2014

Company Location

New Zealand

Company Website

www.asknicely.com

Categories and Features

Categories and Features

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Feedback

Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

Customer Satisfaction

360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

Employee Engagement

Benchmarking
Cultural Alignment
Employee Awards
Employee Guides
Employee Recognition
Feedback Management
Goal Management
Health & Wellness Programs
Performance Management
Pulse Surveys

Experience Management

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

NPS

Survey

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video

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