WorkTango Verified Customer Reviews (2026)

WorkTango is a great rewards and recognition platform. It is easy to use, fast, and convenient for both employees and admins. A more flexible claim verification process would be a valuable improvement.

like how simple and convenient WorkTango makes employee rewards. The platform is easy to navigate, and reward claims are processed quickly. The real-time experience is especially helpful because employees can receive their rewards without a lengthy waiting period.

he main improvement I would suggest is giving administrators visibility into the supporting documents submitted with incentive claims. Currently, claims are automatically approved, so admins don’t have the opportunity to review the uploaded documents before approval.

Great experience so far, looking forward to using it more in the future.

We get to use a unified platform for employee recognition across different business units. We can also gain rewards

Maybe having an app for a better user experience

I truly think the world of WorkTango. I have become a better noticer of what others are doing and ways of appreciating them because of WorkTango. I love to catch people doing good and WorkTango does a great job of making that easy and fun!

I love WorkTango. As someone who loves to see people give that positive feedback, WorkTango, does a great job of making it so easy and fun to give away points. Those points can then be used to buy things that you actually want and need!

I think that sometimes for a small company like ours, it is hard to get people to use the survey function. No one wants to be singled out.

absolutely enjoy the platform and plan to continue using it. we never get complaints on it and i love the new features

Easy to use, customer service is helpful, helps managers with reminders and dashboards to keep track. i use the reporting features for several things

when a customer reaches out to worktango customer service first, i wish they would loop in myself as the HR admin to help further and give my approval for anything that is escalated

Customer service is great and responds quickly. Users find the tool very easy to use and we've established a high level of adoption.

Ability to tie all recognition back to the company values. Those can be customized and set to required.

The reporting could use an overhaul. There are additional data points that would be nice to have returned in the reporting.

Overall, my experience with WorkTango has been very positive. I found the platform user-friendly and valuable for supporting employee engagement, recognition, and communication. I especially appreciated the ability to gather employee feedback and turn those insights into actionable information for leadership. From an HR perspective, WorkTango provides useful tools for understanding employee sentiment, identifying trends, and helping leaders make more informed people decisions. Like any comprehensive platform, there can be a learning curve when exploring all of its capabilities, but overall, I found it to be an effective resource for strengthening the employee experience and supporting a positive workplace culture.

What I liked most about WorkTango is its focus on creating a better employee experience by helping organizations truly listen to and engage their people. With my background in Human Resources and People Operations, I appreciate solutions that turn employee feedback into meaningful action rather than simply collecting data. WorkTango’s emphasis on engagement, recognition, and actionable insights aligns strongly with how I approach HR—building strong relationships, supporting leaders, and creating a workplace where employees feel heard, valued, and connected to the organization’s success.

What I liked least is that, like many robust employee experience platforms, WorkTango can offer so many features and insights that it may initially feel overwhelming for organizations or leaders who are new to using this type of technology. However, I see that more as an opportunity than a true negative. With strong onboarding, clear communication, and continued support, organizations can better understand how to use the platform effectively and turn employee feedback and data into meaningful action.

If Work Tango can iron out the issues that have recently arose, they'll be fine. We are, however, considering alternate options in effort to assure our employees and protect the culture we've worked hard to build. This is after many years of being completely satisfied with all aspects of Work Tango.

Work Tango is easy to navigate as a user and an admin. Customer service has been both timely and thorough. The tools offered for admins are useful with minimal assistance required if starting new. There are also training videos available in webinar form in the Training section that have proven helpful.

Within the last few months, some kind of upgrade took place and we have had a large number of issues ever since; sporadically, employee purchases not populating, rewards marketplace locked, app not working. But the worst of it, was the customer service could not keep up with the demands. As of the last month, we are at least getting responses. However, resolutions are slow.

Great experience. Wonderful customer service that is friendly, professional, and very thorough. Great way to engage employees!

Easy to use - Great Customer Service. Engage employees to provide feedback about internal service. Great way to send kudos!

Have some issues with bulk upload of recognitions.

Overall, I have enjoyed using the program to highlight my teammates. The best part is you then get to see other highlights being talked about in your company so then you can celebrate those as well.

I love that Kazoo is a platform where we as a team and company can focus on positive "shout-outs" to people we work with. It has created a habit in myself where I look for great things that my teammates are doing and make sure to reward them for it. I also think it is fun to then using the reward points towards actual gifts.

You have to get quite a few points to even get a small reward/gift. Even though a focus of the platform is to get gifts from your redeemed points, it isn't that exciting since it is so hard to get items. So, I just focus on the opportunity to say good things about my teammates.

Helps in giving performance-based rewards to employee. Increases productivity. User friendly interface. Tracks employees development and performance. Very much secure and reliable software. Customer support are very responsive. Allows performance-based feedback and behavioral bonuses.

Kazoo helps in tracking progress of our work. Provides innovation and collaboration support. Integrates easily with calendar. Dashboards are very interactive. Easy to setup and understand. Using this software our team feels connected. Easily customisable features. All in one solution.

Very easy to use. No training is required. Good software. No cons.